Program Director

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you're a mission-driven leader with a passion for supporting youth and families through Wraparound care, consider joining our Community Wraparound Division as our next Program Director for Intensive Care Coordination (ICC).
What We Offer

• A supportive leadership team and collaborative work culture
• Competitive salary and comprehensive benefits
• Health, dental, and vision insurance
• Generous paid time off and holidays
• 403(b) retirement plan with employer match
• Mileage reimbursement
• Opportunities for professional growth, training, and advancement

Key Responsibilities

As the Program Director - ICC , you will oversee clinical and operational aspects of BHN's Community Service Agency (CSA) programs to ensure the delivery of high-quality, Wraparound-based services to youth and families in the catchment area. You will work in partnership with the Family Support and Training Program Director and provide administrative and clinical leadership for the ICC team.

Administrative Oversight

• Ensure day-to-day operations and compliance with licensing, regulatory, and funder standards
• Serve as liaison to internal departments and external partners, including funders and payors
• Oversee staff hiring, training, and evaluation in collaboration with division leadership
• Lead recruitment and retention efforts and maintain team performance expectations
• Manage quality improvement initiatives and fidelity measurement requirements
• Organize and facilitate System of Care meetings and other collaborative efforts
• Respond to complaints, on-call needs, and escalated issues

Clinical Oversight

• Provide ongoing clinical supervision and consultation to direct care and supervisory staff
• Ensure implementation of the program's clinical philosophy, standards, and policies
• Guide team development and adherence to Wraparound model
• Support service coordination across internal and external providers
• Oversee staff development, training, and clinical documentation quality
• Support internship/practicum placements and sign off on assessments as needed

Who You Are

• You have a Master's degree in a mental health-related field
• You hold independent licensure (LICSW, LMHC, LMFT, etc.)
• You are certified in the Massachusetts CANS or willing to become certified upon hire
• You have at least 5 years of post-graduate experience working with youth and families
• You bring 3+ years of supervisory and/or program management experience
• You have experience in home-based or Wraparound services (preferred)
• You are organized, collaborative, and skilled in managing staff and service systems
• You bring strong interpersonal, communication, and leadership skills
• You are proficient with electronic documentation systems and email communication
• You have a valid driver's license and reliable transportation

About BHN

Behavioral Health Network has been providing comprehensive behavioral health services to individuals and families throughout Western Massachusetts since 1938. BHN is a trauma-informed and recovery-oriented organization committed to equity, inclusion, and empowering those we serve.
Apply Today

Join BHN and help us lead a dedicated team providing strength-based, family-driven care. Apply now at or click "Apply for Job" to begin your journey with us.