Case Manager, Veterans Program

Job Description

Job Description

Summary: Case Management services will include but not limited to; assisting veterans in creating a service plan, find and/or maintain suitable employment, budget development, nutrition, health care, mental health treatment and follow-up care, substance use counseling, providing advocacy and crisis intervention. 

These services will be provided with the primary goal to assist each person to obtain and sustain a permanent housing placement. A typical caseload would be 15 Veterans. 

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Work 1:1 with new placements to include: ensuring that units are ready and fully equipped/furnished prior to the arrival of the person, greeting the support service members at the unit, and conducting a tour and orientation to the unit and area upon the arrival of each placement. 
• Complete an intake and needs assessment with each referral upon arrival, to go over the handbook and answer any questions they may have including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, legal/CORI issues, health, and daily living skills.
• Establish a respectful relationship with each person and meet at least weekly to monitor the re-housing plan as required per the contract. 
• Document all client meetings and attempted client meetings.
• Perform safety inspections on each unit using required inspection forms.
• Work closely with the persons care team to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
• Support working persons by being flexible in scheduling weekly meetings to accommodate the person’s work schedule, as pre-authorized by your direct supervisor or the Director of the program. 
• Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis. Coordinate all services as required.
• Act as a liaison between shelter and community.
• Develop Rehousing Plan that is tailored to the unique needs and strengths of each person.
• Work with each person to develop and implement housing action plans.
• Support goal of housing search and work with Housing Search Worker to promote successful rehousing, including help with obtaining documentation needed for placement. 
• Advocate on behalf of each person and attend administrative hearings, if required.
• Assist person in arranging transportation to and from housing related appointments and attend these appointments if the person is requesting your assistance. 
• Set-up PT1 transportation if needed.
• Provide a copy of the bus schedule, cost, route and pickup, and drop-off schedules. 
• Assist person in successfully transitioning to their own housing, including referring them to stabilization and sharing information with the stabilization worker if applicable. 
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Document activities and update information in required databases as required, including touch points, rehousing plans, and demographic information. 
• Work collaboratively with providers; Department of Veterans Affairs/and or representative, to ensure coordination of services 
• Uphold confidentially, set limits and monitor adherence re-housing plan.
• Attend regular team meetings.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings and case conferences as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree or a minimum of three years experience in Human Services or related field
• Sensitivity to low-income families of diverse backgrounds
• Ability to work independently
• Good written communication skills
• Valid driver's license and ability to meet our insurance standards
• Assessment, advocacy and case management skills
• Bilingual preferred

Organizational Relationship:  Directly reports to Program Manager. Indirectly reports to the Managing Director.  

Physical Requirement:  Ability to attend to light maintenance tasks. Ability to ascend and descend multiple flights of stairs. Must be able to accompany clients to appointments/interviews. Must be able to sit or stand for prolonged periods of time. Must be able to operate a computer and complete extensive paperwork.

Working Conditions: Desk space is provided in an office setting. Use of personal vehicle may be required, As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Department of Veterans Affairs. A successful background check is required.

Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.