Customer Service Representative - Bilingual Spanish, Healthcare

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, July 22, 2026 City El Paso State TX Country United States Working time Full-time Description & Requirements Customer Service Representative - Bilingual Spanish, Healthcare Location: On-site in El Paso, TX Hourly Base Pay: $16.91 plus up to $2,880 in bonus opportunities for eligible new hires* Schedule: Limited-Service Full-Time schedules available Site Hours: Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m. Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care. Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine. In this role, youll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one. Pay and Benefits We provide a competitive package designed to support your success both inside and outside work: Competitive Compensation: $16.91/hr. base pay + 10% shift differential for evening shifts Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period* Comprehensive Insurance Coverage: Company-paid medical coverage Tuition Reimbursement: Invest in your ongoing education and development Future Planning: 401(k) with company match Paid Time Off Package: Paid time off, sick leave & 11 paid holidays Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs Work/Life Balance Support: Flexible schedules that meet your lifestyle Career Growth: A supportive environment with career development and promotional opportunities Meaningful Work with Impact: No cold calls, sales, or collections involved! *Eligibility requirements apply. Bonus amounts and payout timing may vary. Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language. MAXIMUS