Front of House Manager

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food andbeverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team tohigh standards, and still make every guest feel like the most important person there? We’relooking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standardsdon’tmaintainthemselves.They’reheld by leaders who care. If hospitality is more than a job title to you, this is where that shows.

THE ROLE

The Front of House Manager leads our guest-facing team in delivering best-in‑class, rockstar-level service and hospitality. This roleis responsible forcoachingTeam members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high‑energy, guest‑facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Guest Experience Set the daily standard for service and hospitality across the front of house Stay visible on the floor and interact with guests to assess and elevate their experience Always uphold operating procedures and guest safety and satisfaction standards Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team Supervise front of house team members and coach them in the moment Driveteam memberengagement and create a team culture rooted in care and accountability Support hiring, scheduling, onboarding, and ongoing development Delegate tasks clearly and follow up to ensure completion Manage Operations Execute opening and closing procedures and manage assigned shifts Use business metrics and guest feedback to drive performance improvements Maximize revenue and profit within your area of responsibility Support ordering, inventory management, and facilities needs as assigned Uphold Standards and Culture Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring Maintaincompliance with all health, safety, and operational standards Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus |Buildingstrong customer relationships and delivering customer-centric solutions. Gathers guest satisfaction input on behalf of the team andtakes actionon findings HoldsTeam members accountable for meeting and exceeding guest expectations Addresses gaps in the team’s ability to meet emerging guest needs Aligns daily operations and team behaviors to create outstanding guest experiences Builds Effective Teams |Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals. Communicates clear goals, roles, and expectations to allteam members Coaches others on how to deliver best-in‑class hospitality Ensures the team has the right skills #J-18808-Ljbffr Topgolf