Regulatory Operations Manager

Job Description

Job Description

Regulatory Operations Manager, Cities - Services &  Experiences

D escription :

• The Community you will join:
• The Cities team is a cross-functional supply team that supports global business operations as we coordinate internally and with guests, hosts, and local governments to ensure successful outcomes for our community. Within Cities, Services and Experiences are brand new verticals that further enhance the guest experience through services that make their stay more special or experiences that explore new places with the locals who know it best.
• The difference you will make:
• As a Regulatory Operations Manager, you will be pivotal in shaping the operational and regulatory landscape of Services and Experiences offerings. You will drive alignment with cross-functional teams on execution plans, manage and improve the regulatory funnel, and triage internal and external inquiries. 
• We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will be the voice for the host experience, aligning strategy and execution across multiple internal stakeholders. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Your attention to detail, strong operational skills, and ability to manage multiple priorities will be crucial to your success.
• A typical day:  
• Develop, execute, and scale operational plans to gather, verify, and maintain regulatory requirements across geographies and business categories.
• Analyze data to identify trends, surface anomalies, and support risk assessments, using SQL and dashboarding tools.
• Generate both one-off reports and dynamic dashboards to demonstrate, track, and monitor compliance.
• Build, validate, and QA reporting pipelines and workflows to support regulatory and internal requirements.
• Coordinate with Product, Engineering, Legal, Policy, and external partners to deliver automated, scalable compliance solutions and technical requirements.
• Monitor and report on key deliverables and milestones, communicating outcomes and recommendations to leadership.
• Advocate for the host experience, ensuring regulatory changes and data initiatives are implemented with host and marketplace needs in mind.
• Manage and resolve escalations, inquiries, and incidents related to regulatory products and services.
• **Ideally candidate will be located in EST, but open to PST.

Requirements:

• 5+ years’ progressive experience in compliance operations, legal operations, project/program management, data analytics, or related regulated industries in dynamic, ambiguous environments.
• Proven track record launching, scaling, and analyzing compliance programs; experience working with large, imperfect datasets in SQL and dashboard/BI tools.
• Strong organizational and stakeholder management skills; ability to influence and drive results in matrixed environments without direct authority.
• Excellent communicator with ability to translate regulatory and business needs into actionable data and operational solutions.
• Demonstrated adaptability, entrepreneurial mindset, and hands-on leadership style.
• Exposure to AI-enabled tools in compliance, legal, or ops is a plus.

Compensation:

• $80.21 – 85.71/hr W—2

Req ID: 

• 36459851