Technical Writer

Technical Writer

We are seeking a detail-oriented Technical Writer to create, edit, and maintain high-quality technical documentation for software products, systems, APIs, and business processes. The ideal candidate will collaborate with engineering, product, QA, and support teams to produce clear, accurate, and user-friendly documentation for both technical and non-technical audiences.

Key Responsibilities:

• Create, edit, and maintain technical documentation, including user guides, installation manuals, release notes, knowledge base articles, FAQs, and API documentation.
• Collaborate with developers, product managers, QA, and subject matter experts (SMEs) to gather technical information.
• Develop process documentation, standard operating procedures (SOPs), and training materials.
• Document software features, workflows, system architecture, and technical specifications.
• Ensure documentation is accurate, consistent, and aligned with organizational standards.
• Review and update existing documentation based on product changes and user feedback.
• Manage documentation repositories and version control.
• Support product releases by preparing release notes and customer-facing documentation.
• Follow documentation best practices, style guides, and content governance.
• Assist in creating visual content such as diagrams, flowcharts, and screenshots where required.

Required Skills & Qualifications:

• Bachelor's degree in English, Technical Communication, Computer Science, Information Technology, Engineering, or a related field.
• 2–6 years of experience in technical writing, preferably in software or IT.
• Excellent written and verbal communication skills.
• Strong understanding of software development lifecycle (SDLC) and technical concepts.
• Experience creating API documentation and developer guides is preferred.
• Proficiency with documentation tools such as MadCap Flare, Confluence, Microsoft Word, Adobe FrameMaker, RoboHelp, Markdown, or Git.
• Familiarity with Agile/Scrum methodologies.
• Ability to understand complex technical concepts and explain them clearly.

Preferred Qualifications:

• Certification in Technical Writing or Technical Communication.
• Experience documenting cloud platforms, SaaS products, APIs, or enterprise applications.
• Knowledge of HTML, CSS, Markdown, XML, or JSON is an advantage.
• Experience using diagramming tools such as Visio, Lucidchart, or draw.io.

Preferred Skills:

• Exceptional attention to detail and proofreading skills.
• Strong analytical and research abilities.
• Ability to work independently and manage multiple documentation projects.
• Excellent collaboration and stakeholder management skills.
• Strong organizational and time management skills.
• Ability to simplify complex technical information for diverse audiences.