Patient Services Representative

Patient Services Representative Cumberland Pediatric Dentistry and Orthodontics is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles. Responsibilities Deliver excellent customer service Check patients in and obtain all required documents Collect co-payments and verify insurance coverage Respond to patient billing or financial inquiries, directing to appropriate departments Schedule and confirm patients appointments Answer telephones and prepare new patient charts neatly and accurately Scan documents and essential paperwork to the practice management system Qualifications Insurance verification experience required Dental office experience preferred Bilingual preferred What We Offer: We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide: Medical and Vision Insurance : You're eligible starting the first month after you join. Dental Coverage : Enjoy this benefit with $0 premium. 401(k) Plan with Company Match : We help you plan for your future with our matching program. Generous Paid Time Off and Holidays : Take the time you need to relax and recharge. Employee Referral Program: Earn rewards for bringing talented individuals to our team. Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program. Pet Insurance : We understand the importance of furry family members too. Cutting-edge Technology and Training : We provide the tools and resources you need to excel in your role. Life and Disability Insurance Options : Protect yourself and your loved ones with our coverage options. Who We Are: Cumberland was formed in 2012 by four dentists with a desire to make a difference. Their vision was to create a company that positively impacts the lives of children. Today we have grown to eight locations in middle Tennessee, all owned by partnering dentists now employing over 150 team members. We utilize the individual strengths of all our employees to create the brand you see today. To make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.