Senior Program Manager, GTM Operations

Responsibilities and duties:

Program Operations

• Support the execution and day-to-day management of customer beta programs for usage reporting solutions.
• Coordinate onboarding, engagement, and communications with beta customers.
• Own program logistics, including timelines, milestones, action items, risks, and dependencies across workstreams, while holding stakeholders accountable for committed deliverables.
• Identify opportunities to leverage AI tools to reduce manual tracking, reporting, and administrative work.

Customer and Field Feedback Management

• Serve as the central point of coordination for high volumes of feedback and inquiries from customers, Sales, and Customer Success Managers.
• Aggregate, synthesize, and categorize feedback into clear themes and actionable recommendations.
• Develop recurring reports and executive summaries highlighting customer sentiment, product gaps, and growth opportunities.
• Partner with Product, Data, and other cross-functional teams to ensure customer insights inform product development and prioritization decisions.
• Monitor adoption trends and customer satisfaction metrics, translating insights into recommendations that influence strategy.

Go-To-Market and Launch Support

• Coordinate field enablement materials, messaging, FAQs, and launch communications.
• Support planning and execution of General Availability (GA) launches.
• Draft customer-facing content, including messaging, FAQs, and launch materials, in partnership with Product Marketing to ensure alignment with broader positioning and brand standards.
• Track launch readiness across Product, Marketing, Sales, and Customer Success teams.
• Measure post-launch adoption and engagement, and identify opportunities for improvement

Requirements:

• Bachelor's degree in Marketing, Business, Communications, or a related field. MBA nice to have.
• 6-8 years of experience in Product Marketing, GTM Operations, Program Management, Customer Marketing, Customer Success, or a related discipline.
• Experience supporting product launches, beta programs, customer engagement initiatives, or adoption programs.
• Strong writing skills and the ability to create polished customer-facing content, including messaging, FAQs, and launch materials. This is not a traditional brand or campaign-strategy PMM role; however, the ability to independently develop high-quality draft content, rather than solely briefing others, is important.
• Ability to create and contribute to executive-ready presentations, program updates, and launch communications.
• Proven ability to collaborate effectively across cross-functional teams while navigating competing priorities with professionalism and composure.
• Strong analytical and problem-solving skills, including experience synthesizing both qualitative and quantitative feedback.
• Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.
• Demonstrated experience applying AI tools to real-world product marketing or GTM workflows. This team actively uses AI in daily operations and values candidates who can introduce new approaches and best practices.
• A positive attitude, calm and respectful assertiveness, and a sense of humor will go a long way in this role.

For a further discussion or to find out more, contact Indu Sri Lakavath on View phone number on us.fitly.work or apply now.