Customer Service Fulfillment Specialist

Full Time; Troy Office, Troy, MI, US Summary of Responsibilities The Customer Service Fulfillment Specialist is responsible for ensuring a seamless customer experience by managing order processing, coordinating fulfillment activities, and resolving customer inquiries related to shipments and product delivery. This role serves as a key liaison between customers, sales, warehouse, and logistics teams to ensure timely and accurate order fulfillment. Essential Functions Manage shipping for Customer Service, Sales, Consumer Goods, Shopify, and all other shipping requests Answer customer inquiries, emails, and calls Monitor order status from entry through delivery, ensuring on-time fulfillment Communicate proactively with customers regarding order updates, delays, and shipment tracking Collaborate with warehouse and logistics teams to coordinate order picking, packing, and shipping Resolve customer issues related to orders, shipments, returns, and product availability Maintain accurate records of customer interactions, transactions, and order details in CRM/ERP systems Manage returns, exchanges, and replacement orders in accordance with company policies Identify and elevate fulfillment issues or process gaps to management Support inventory accuracy by communicating discrepancies and assisting with reconciliation Contribute to continuous improvement initiatives to enhance customer satisfaction and operational efficiency Perform general building maintenance, including replacing ceiling tiles, light bulbs, and batteries, making repairs, and ordering and stocking tools and supplies required for maintenance tasks. Take the lead role at the Troy facility in the absence of the Facilities Director. Coordinate and communicate with outside service providers for building maintenance as needed. Order, pick up (if required), and set up food for lunch meetings and special events. Assist in constructing displays, props, or exhibit items for trade shows and Creative Department needs. Required Skills High school diploma required. Must be able to perform physical activities including but not limited to lifting (50-80 lbs.), climbing, stooping, kneeling, crouching. Experience with Building/Facilities maintenance. Ability to multitask, organize and prioritize. Good communication and organization skills. Must have Microsoft Office (Word and Excel) experience. Valid driver's license required. Problem-solving mindset with a focus on customer satisfaction Physical Demands Work that primarily involves lots of walking. Work that includes moving objects/lifting 50-80 pounds. #J-18808-Ljbffr CREO Group