Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to support the management of outstanding receivables within a professional services environment. This role partners closely with internal stakeholders to drive effective collection strategies, improve cash flow, and maintain strong client relationships. The ideal candidate is organized, confident, and comfortable working in a fast-paced, deadline-driven setting.
This position follows a hybrid schedule, requiring approximately 60% in-office presence and allowing 40% remote work.

Responsibilities

• Support the recovery of overdue accounts by tracking, monitoring, and following up on outstanding balances
• Compile, analyze, and review periodic collections reports to identify trends and opportunities for improvement
• Prepare and maintain documentation to support collection activities and account resolution efforts
• Build collaborative working relationships with billing professionals to help manage portfolios and encourage proactive collection practices
• Communicate with clients regarding past-due accounts through calls, emails, and written correspondence
• Assist in negotiating payment arrangements, including structured payment plans or partial settlements when appropriate
• Maintain accurate and up-to-date records of collection activities, communications, and account statuses
• Contribute to process improvements and take on additional tasks or projects as needed

Qualifications

• 3–5 years of collections experience within a professional or corporate services environment; experience in a legal setting is a plus
• Strong organizational skills with exceptional attention to detail and accuracy
• Effective problem-solving abilities with sound judgment and professionalism
• Excellent written and verbal communication skills with the ability to interact confidently with internal stakeholders and external clients
• Demonstrated ability to build relationships and collaborate with cross-functional teams
• Self-starter who can manage priorities independently in a high-volume, time-sensitive environment
• Proficiency with Microsoft Office applications, particularly Word and Excel
• Motivated and adaptable, with a commitment to producing high-quality work and seeing tasks through to completion

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.