DGB Americas US KAM ECommerce

US KAM ECommerce

Department: Commercial Distributors/TR

Reports to: Distributors Director

Hybrid.

Location: Miami or New York

Job Purpose

The US Key Account Manager Ecommerce will be responsible for leading and developing the commercial relationship with distributors across US, with a strong focus on e-commerce acceleration. This role will drive sell-in and sell-out performance, support strategic business planning, and ensure strong execution across distributors and key online channels in line with brand objectives.

The role requires a highly commercial profile with strong account management skills, a solid understanding of distributor dynamics, and the ability to identify growth opportunities across markets while partnering closely with cross-functional teams.

Key Responsibilities

Commercial Management

• Manage the commercial relationship with distributors across US (with knowledge of working with the North American Beauty Industry).
• Act as the main point of contact for all commercial matters related to the assigned accounts.
• Develop and implement account plans, commercial strategies, and growth initiatives by market.
• Drive sell-in and sell-out performance, ensuring achievement of sales targets and business objectives.
• Support negotiations and follow-up on commercial agreements, investment plans, and distributor-specific initiatives.

Business Management

• Lead the business within the distributor network, supporting growth and execution across the channel.
• Identify opportunities to strengthen online visibility, assortment, and overall digital performance.
• Support the development and execution of channel-specific commercial plans, promotional activities, and growth strategies.
• Monitor e-commerce performance and recommend actions to improve results and maximize business opportunities.

Business Planning and Analysis

• Monitor sales performance, analyze KPIs, and identify risks and opportunities across markets and accounts.
• Track sell-in, sell-out, inventory levels, and product availability to support healthy business development.
• Prepare business reviews, reports, and presentations for management, highlighting key results, action plans, and opportunities.
• Analyze market trends, competition, and channel dynamics to identify areas of opportunity and support decision-making.

Cross-functional Collaboration

• Partner closely with Marketing, Supply Chain, Finance, and other internal teams to ensure alignment and proper execution of launches, promotions, and commercial plans.
• Support assortment planning, promotional strategy, and commercial calendar execution across distributors.
• Ensure consistency in execution and alignment with brand objectives across markets and channels.

Operational Excellence

• Ensure smooth day-to-day management of assigned accounts.
• Follow up on orders, launches, product availability, and distributor needs to ensure timely execution.
• Maintain strong communication and coordination with internal and external stakeholders to support business continuity and account performance.

Requirements

• Bachelor’s degree in business, Marketing, or related field
• Minimum 10 years of experience in sales, commercial, or key account management roles
• Experience in beauty, luxury, consumer goods, or a related industry is preferred
• Experience managing distributors is strongly preferred
• Experience with US channels is a must.
• Strong proficiency in Excel, Power BI.
• Fluent in English and Spanish (nice to have).
• Willingness to travel as needed (30% aprox.)