Solutions Delivery Lead

Overview

The Solutions Delivery Lead serves as a consultative partner between business and technology teams to identify, shape, and advance enterprise solutions that improve processes, enable automation, leverage artificial intelligence, and support measurable business outcomes. This role leads early-stage solution discovery by clarifying business needs, defining problems, framing practical solutions, developing requirements and prototypes, and aligning stakeholders before and during delivery. The Solutions Delivery Lead helps reduce ambiguity, accelerate decision-making, bridge the gap between business and technology teams, and ensure initiatives are positioned for successful execution, adoption, and continuous improvement.

Job Duties

• Build trusted partnerships with business leaders to understand their goals, challenges, operational needs, and opportunities for improvement. (Essential)
• Lead early-stage solution discovery, including business engagement, problem definition, requirements distillation, vision shaping, solution framing, and initial delivery structure. (Essential)
• Apply a consultative approach that blends project delivery, business analysis, technical expertise, and strategic thinking to recommend practical solutions. (Essential)
• Assess business processes and existing systems to identify opportunities to simplify work, improve efficiency, strengthen controls, enhance user experience, automate processes, and responsibly apply artificial intelligence (AI). (Essential)
• Translate business objectives and complex needs into clear solution concepts, requirements, process designs, prototypes, roadmaps, and actionable delivery plans. (Essential)
• Coordinate across Product Owners, Systems Managers, Development, Quality Assurance, business stakeholders, vendors, and other technical resources to support aligned delivery. (Essential)
• Develop prototypes, proofs of concept, process models, and other early solution artifacts to validate ideas, clarify requirements, and accelerate decision-making. (Essential)
• Manage multiple initiatives of varying size, complexity, and stage while maintaining priorities, stakeholder alignment, documentation, risk and dependency management, and forward progress.
• Leverage AI tools extensively and responsibly to support transcript analysis, documentation, requirements generation, meeting summaries, research, solution design, and delivery efficiency.
• Facilitate workshops, discovery sessions, solution reviews, and stakeholder discussions to build shared understanding, resolve ambiguity, and guide decision-making.
• Partner with delivery teams to support transition from concept through execution, testing, implementation, adoption, and continuous improvement.
• Ensure initiative artifacts are current and aligned with established Solution Delivery processes, templates, governance, security, architecture, and documentation standards.
• Communicate recommendations, trade-offs, risks, decisions, and progress clearly to business leaders, technology teams, and executive stakeholders.
• Work independently with minimal direction, proactively solving problems and driving tasks to completion.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or a related field (Required)
• Master's Degree in in Business Administration (MBA), or a related field. (Preferred)
• 7 years in of experience in enterprise solutions, business analysis, solution delivery, or a related field (Required)
• Experience leading business discovery, requirements analysis, solution design, process improvement, and cross-functional technology initiatives (Required)
• Experience managing multiple initiatives of varying size and complexity (Required)
• Experience working with Product Owners, Systems Managers, Development, Quality Assurance, business leaders, and technical resources (Required)
• Experience identifying and shaping automation, artificial intelligence, systems optimization, and user experience opportunities (Preferred)
• Must have a valid driver's license
• Strong consulting, facilitation, requirements elicitation, process analysis, problem-solving, and solution design skills
• Ability to connect business goals with practical, scalable, secure, and supportable technology solutions
• Ability to create clear requirements, process models, solution concepts, prototypes, roadmaps, and executive-level communications
• Proficiency with collaboration, documentation, visualization, prototyping, project delivery, and AI tools
• Strong stakeholder management and relationship-building skills with the ability to influence without direct authority
• Ability to navigate ambiguity, challenge assumptions constructively, and guide groups toward decisions
• Strong written and verbal communication skills with the ability to translate between business and technical audiences
• Demonstrate curiosity, versatility, sound judgment, accountability, and commitment to measurable business outcomes

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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