Implementation Manager

Lead a team of implementation professionals responsible for delivering consultative, end-to-end retirement plan implementation and conversion services. Drive successful client outcomes through strategic planning, operational excellence, risk management, and cross-functional collaboration while fostering a high-performing, client‑focused team culture. Core Responsibilities Leadership & Talent Development Lead, develop, and inspire a team of implementation professionals through coaching, performance management, talent development, and succession planning. Foster a culture of accountability, continuous improvement, inclusion, and client‑centricity. Establish clear performance expectations, provide ongoing feedback, and support employee growth and career development. Manage staffing, workforce planning, and resource allocation to ensure optimal team performance and capacity management. Client & Business Partnership Serve as a trusted advisor to internal and external clients throughout the implementation lifecycle. Provide strategic consultation on plan design, operational processes, regulatory requirements, technology solutions, mergers and acquisitions, and organizational change initiatives. Build and maintain strong relationships with clients, partners, and stakeholders to ensure successful outcomes and a positive client experience. Represent Vanguard in client meetings, business reviews, and prospect discussions as needed. Implementation & Project Oversight Provide leadership and oversight across a portfolio of implementation and conversion projects. Ensure projects are executed in accordance with organizational policies, regulatory requirements, audit standards, and service commitments. Monitor project health, identify risks, remove obstacles, and drive timely issue resolution. Oversee the accurate setup, configuration, testing, and delivery of plan provisions and related services. Operational Excellence & Process Improvement Identify opportunities to improve processes, controls, efficiency, quality, and the client experience. Lead continuous improvement initiatives and partnership efforts across operational and service teams. Utilize data, metrics, and performance insights to drive informed decision‑making and operational effectiveness. Ensure adherence to risk management, compliance, and governance standards. Strategic Planning & Organizational Leadership Partner with leadership to develop and execute departmental goals, operating plans, and long‑term strategic priorities. Contribute to business transformation initiatives, organizational change efforts, and special projects. Collaborate across functions to improve service delivery, scalability, and organizational effectiveness. Required Qualifications Bachelor's degree or equivalent combination of education and relevant experience. Five or more years of experience in financial services, retirement services, implementation, project management, or a related field. Demonstrated experience leading teams and developing talent. Strong client relationship management, consultation, and stakeholder engagement experience. Proven ability to manage multiple priorities within a fast‑paced, evolving environment. Excellent communication, presentation, and influencing skills. Strong analytical thinking, problem‑solving, and decision‑making capabilities. Preferred Qualifications Experience within the Defined Contribution retirement industry. Knowledge of retirement plan operations, plan administration, and related regulatory requirements. Experience leading complex client implementations, conversions, or large‑scale operational initiatives. Familiarity with project management methodologies and tools. Experience partnering with cross‑functional teams to deliver business outcomes. Knowledge of Vanguard implementation platforms and operational systems. Sponsorship Vanguard is not offering visa sponsorship for this position. #J-18808-Ljbffr