Card Operations Specialist

Job Description

Job Description

JOIN Soarion in 2026!!

We take care of our people: Joining Soarion CU is the career move to make in 2024! Soarion offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!

Role:

Reporting to the Director of Deposit Operations & Card Services, the Card Operations Specialist serves as a primary resource for credit and debit card operations, member support, and payment processing functions. Responsibilities include card maintenance, account servicing, deposit exception processing, reconciliations, collections updates, report review, Visa payment processing, corporate credit card administration, and the resolution of card-related and deposit-related operational issues while delivering exceptional member service and maintaining compliance with Credit Union policies and procedures.

Location:

This is an onsite position.

What you will be doing:

• Review and resolve card and deposit exceptions, including mobile deposits, ATM deposits, discrepancies, adjustments, and returned items.

• Support card transaction processing, including Visa payments, travel notifications, and other card-related operational activities.

• Research, investigate, and resolve member account issues, fraud disputes, transaction inquiries, and servicing requests in a timely manner.

• Monitor delinquent credit card accounts by processing collection updates, maintaining accurate records, and ensuring timely follow-up actions.

• Perform account reconciliations and operational reporting, including general ledger reconciliations, Visa invoice reconciliation, and daily department reports.

• Assist members, employees, and vendors with card-related inquiries while delivering exceptional customer service and meeting established service standards.

• Support fraud prevention and risk management efforts, including fraud charge-offs, investigations, and adherence to applicable regulations and network rules.

• Identify and recommend process improvements to enhance operational efficiency, mitigate risk, and improve the overall member experience.

• Manage daily credit and debit card operations, including card maintenance, status changes, account servicing, and credit limit adjustments.

• Process and maintain corporate credit card accounts, including account setup, modifications, closures, and payment applications.

What you'll bring along:

•High School diploma or equivalent

•One year of similar or related experience, preferably in a credit union movement.

•Proficient with standard office equipment, MS software programs; familiarity with standard report programs.

We are Committed to Equal Opportunity.

Soarion believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, pay transparency nondiscrimination agreement, and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.

Soarion is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at View email address on ziprecruiter.com