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Customer Service Rep

eQHealth Solutions

Provides courteous and prompt service to all internal and external customers. Research provider questions regarding status of reviews/authorizations Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured. Understands when to escalate a call to a supervisor. Enters all call data for tracking. Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries. Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates. Identifies opportunities and recommends methods to improve service and work processes. #J-18808-Ljbffr

Vacancy posted 3 days ago
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