Technical Support Engineer

Full-time

ThinkingAI

This role requires professional fluency in Mandarin Chinese.

About the Role

We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.

What You'll Do

Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
Deploy, configure, and support big data clusters in customer environments
Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
Diagnose issues across application, infrastructure, networking, storage, and performance layers
Collaborate with engineering teams to escalate and resolve complex production issues
Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
Contribute to documentation localization and internationalization efforts

What You Bring

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
3~5 years of experience supporting big data products or enterprise SaaS platforms
Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
Experience working in Linux environments, including debugging networking, storage, performance, and security issues
Solid SQL skills and hands-on experience with MySQL
Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred

Nice to Have

Familiarity with distributed data processing frameworks such as Flink or Trino
Experience with container technologies (Docker, Kubernetes)
Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)

Apply

Vacancy posted 28 days ago

Similar jobs that could be interesting for youBased on the Technical Support Engineer in Sunnyvale, CA vacancy

IT Operations Technician
...Projects \nCompany Description K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its...
Suggested
Contract work
Immediate start
K-Tek Resourcing
Santa Clara, CA
5 days ago
Senior Manager, Technical Support Engineering - Cloud
...Senior Manager, Technical Support Engineering - Cloud CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading...
Suggested
CoreWeave
Sunnyvale, CA
4 days ago
Manager, Technical Support Engineering (Bare Metal)
$157k - $210k
...Manager, Technical Support Engineering (Bare Metal) The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure...
Suggested
Full time
Temporary work
Casual work
Work at office
Flexible hours
Shift work
CoreWeave
Sunnyvale, CA
1 day ago
Network Administrator
...the implementation, integration, configuration, development, and support of all stages of the SD-WAN processUpdating ticket on IT... ...details:Full Legal NameCurrent Location with Zip CodeLinkedIn URLRegards, Ashish Rastogi Technical Recruiter | Syntricate Technologies Inc....
Suggested
Contract work
Weekend work
Syntricate Technologies
Santa Clara, CA
2 days ago
Technical Support Engineer (Bare Metal)
$99k - $132k
...superior infrastructure performance with deep technical expertise to accelerate breakthroughs... ...high-performance experience. This team supports the infrastructure that powers the AI... ...closely with the internal and customer engineering teams, offering valuable insights from...
Suggested
Permanent employment
Full time
Temporary work
Casual work
Work at office
Remote work
Flexible hours
CoreWeave
Sunnyvale, CA
8 days ago
Technical Support Engineer
$82k - $100k
...organizational skills and strong customer support case management capabilities. We seek... ...closely with our software and hardware engineers globally in a collaborative support... ...end users to resolve a wide range of IT technical support issues. We determine the nature...
Full time
Work at office
Shift work
Weekend work
Now-trac, Inc.
Santa Clara, CA
5 days ago
Senior IT Engineer
$115k - $125k
...Will Impact Skylo As the Senior IT Engineer , you will be responsible for architecting... ...tools. You will act as a senior technical anchor—bridging day-to-day corporate IT... ...generative AI-driven tools. Tier 3 Support Escalation: Act as the highest tier of engineering...
Work at office
Local area
Remote work
Worldwide
Skylo LLC
Mountain View, CA
2 days ago
IT Hardware Technician
...their team. As a Data Center IT Hardware Technician, you will support the Data Center Operations team by installing, troubleshooting,... ...critical IT infrastructure. The ideal candidate will have strong technical aptitude, excellent problem-solving skills, and a passion for...
Weekly pay
Temporary work
Work at office
Flexible hours
Night shift
Day shift
Afternoon shift
Experis/Manpower Group
Santa Clara, CA
4 days ago
IT Hardware Technician
...their team. As a Data Center IT Hardware Technician, you will support the Data Center Operations team by installing, troubleshooting,... ...critical IT infrastructure. The ideal candidate will have strong technical aptitude, excellent problem-solving skills, and a passion for...
Weekly pay
Temporary work
Work at office
Flexible hours
Night shift
Day shift
Afternoon shift
Experis
Santa Clara, CA
1 day ago
Technical Support Engineer - (Cloud)
$122k - $163k
...superior infrastructure performance with deep technical expertise to accelerate breakthroughs... ...high-performance experience. This team supports the infrastructure that powers the AI... ...closely with the internal and customer engineering teams, offering valuable insights from...
Permanent employment
Full time
Temporary work
Work experience placement
Casual work
Work at office
Remote work
Worldwide
Flexible hours
Shift work
CoreWeave
Sunnyvale, CA
5 days ago
Production Support Engineer
...TITLE: Application and Support Engineer LOCAITON: Sunnyvale, CA DURATION: 12+ months RATE: DOE NOTE * Only w2 direct candidates * It is hyrbid role at Sunnyvale, CA Summary ~4 to 6+ years of application and production...
Redolent
Sunnyvale, CA
3 days ago
Process Support Engineer III
$124k - $171k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn... ...reports with high-level conclusions on technically challenging process engineering...
Full time
Relocation
Applied Materials
Santa Clara, CA
1 day ago
Senior IT Support Engineer
$115k - $135k
...United States of America the safest country in the world. One Team. One Force. Job Summary The Senior IT Support Engineer is the senior technical individual contributor on the Knightscope IT team and the escalation point of last resort before the Director of IT...
Permanent employment
Full time
Remote work
Weekend work
Knightscope
Sunnyvale, CA
17 days ago
Systems IT Engineering
$95k - $150k
...Job Description Description: Systems IT Engineering Status: Full-time/Onsite Required... ...providing information technology (IT) support services and personnel to various commercial... ...& knowledge Sharing – lead technical best practices discussion, mentor peers,...
Full time
Work experience placement
Day shift
RTL Networks Inc
Sunnyvale, CA
10 days ago
Member of Technical Staff
...the frontier taking research ideas into production, building systems that are both technically rigorous and genuinely useful at scale. The best AI products emerge when research, engineering, and creative judgment converge.\n\n Research, prototype, and ship state-of-the-...
Pocket FM
Santa Clara, CA
2 days ago
Member of Technical Staff
...Job Title: Member of Technical Staff Location - Santa Clara, CA 95054 Duration: 6 Months Job Description: Full life cycle software... ...with existing infrastructure, and cross-team development to support new features and capabilities. Education: Master's degree...
Global Pharma Tek
Santa Clara, CA
3 days ago
IT Engineer
...highly skilled and versatile early-career IT Engineer, with approximately 1 to 3 years of relevant experience, to join our team and support a comprehensive stack of enterprise... ...problems, and devise effective solutions. Technical Knowledge: A strong understanding of...
Local area
Remote work
Relocation
Shift work
Night shift
Weekend work
Securify
Mountain View, CA
14 days ago
Lab Support Engineer
$30 per hour
...Job Description Job Description Lab Support Engineer We are seeking a hands-on Lab Support Engineer to support hardware testing,... ...estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job...
Work experience placement
Yoh, A Day & Zimmermann Company
Mountain View, CA
19 days ago
Security Engineer
...Security EngineerLocation: Sunnyvale, CA/Austin, TXFull TimeSecurity will have the opportunity to work with the engineering leaders, developers, quality engineers, and security teams to secure one of Apple's critical web applications. Responsibilities include assessing...
AceStack LLC
Sunnyvale, CA
4 days ago
Security Engineer
$181.1k - $318.4k
...you want first crack at new Apple Pay products? Come help them be more secure by breaking them first! Join our Apple Pay Security Engineering team and help us deliver the safest and best user experience. We work on Payments, Transit, Access, and Identity across hardware,...
Relocation
Apple
Cupertino, CA
22 hours ago
Senior IT Software Engineer
$106k - $170.5k
...flexibility when it's needed. This model supports real-time problem-solving, stronger... ...great outcomes. Job Summary The IT Engineering team builds AI-first enterprise systems... ...orchestration). We expect engineers to uphold high technical standards, think in systems, and...
Full time
H1b
Work at office
Visa sponsorship
Palo Alto Networks
Santa Clara, CA
1 day ago
Security Engineer
Security EngineerDuration: 6+ months Location: Santa Clara, CA Tax - W2/C2CQualifications:Bachelor's degree in Information Technology or related field3-4 years of management experience in information security or related field and overall, 7-10 years of information security...
Work experience placement
Cardinal Integrated
Santa Clara, CA
2 days ago
Cloud Infrastructure Engineer
...authorization. Partner with Security and Engineering teams to deliver secure-by-design... ...participate in architecture and code reviews, support critical production systems, and drive... ...ability to drive projects and influence technical decisions across teams. Preferred...
Cerebras
Sunnyvale, CA
2 days ago
IT/Cybersecurity Specialist
...the threat environment to mitigate risks to mission execution. Supports the development of comprehensive IT strategies, systems modernization... ...Manager, Systems Administrator, Cloud Architect, Network Engineer, and INFOSEC Specialist. Positions may be located in Mountain...
Defense Innovation Unit
Mountain View, CA
26 days ago
Cloud Infrastructure Engineer
$184.7k - $324.8k
...secure, high-performance cloud services to support machine learning/GenAI and synthetic... ...multi-functional team solving challenging engineering problems across distributed systems,... ...engineers and play a key role in setting technical direction. You’ll have the opportunity to...
Relocation
Apple
Sunnyvale, CA
2 days ago
Lab Support Technician
...Lab Support Technician Location: Santa Clara, CA, 95054 Duration: Long term contract... ...lab support for remote develop and test engineers. Duty includes but not limited to:... ...with our success. We provide strategic and technical advice, and we have expertise in areas covering...
Long term contract
Remote work
InterSources
Santa Clara, CA
22 hours ago
Engineering Project Manager- Customer Systems - Support Engineering Solutions
$144.6k - $263.8k
...Engineering Project Manager- Customer Systems - Support Engineering Solutions Do you want to help build some of the largest and most consequential enterprise... ...Org to plan, coordinate, and drive complex technical projects that ship on time and with excellence....
Work experience placement
Relocation
Apple
Sunnyvale, CA
4 days ago
Desktop Support Technician -(Must be US Citizen) WWVH
...Job Description Job Description Desktop Support Technician 100% onsite 6 month engagement • 8-5 Monday-Friday, no on call • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. • Maintains...
Work at office
Monday to Friday
A3 Staffing Solutions
Sunnyvale, CA
2 days ago
Senior Platform Software Engineer
$92.5k - $209.5k
...software design. Issue/Defect Collaboration - Software Products Support: Collaborates within and beyond immediate team to understand customer issues and align solutions. May provide technical guidance and support to customers regarding customer-reported issues...
Temporary work
Immediate start
Flexible hours
Shift work
Ll Oefentherapie
Santa Clara, CA
22 hours ago
Network and Systems Engineer
$120k - $150k
...Network and Systems Engineer Location: Sunnyvale, California Type: Contract Title... ...overall work/life experience they have supporting the mission. Our Team is pushed every day... ...needs. Communicate complex technical information to non-technical stakeholders...
Contract work
Local area
Cornerstone Defense
Sunnyvale, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!