Team Lead-Credit Analyst

Location:  This is a hybrid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

As a Team Lead- Credit Analyst, you are pivotal in managing and guiding the accounts receivable team to ensure financial goals and objectives are met. This role is crucial for maintaining the financial health of the company by overseeing the inflow of revenue and minimizing outstanding debts. Additionally, they provide support and training to their team, fostering a collaborative environment that aligns with the company’s financial objectives and values. The scope of the role covers the following accounts receivables sub-processes: customer onboarding, credit risk analysis, customer master data, invoice distribution, cash allocation, refunds, collections and dispute management for AU, NZ, HK and SG. Along the way, you will get to: 

• Lead and manage accounts receivable team, to achieve team’s goals in line with KPIs and Targets set by APAC Shared Service
• Manager.
• Act as first level of approval in line with procedures and authority matrix. Act as secondary point of contact for banking
• partners and third-party services partners.
• Act as liaison between sales management, other support departments (including I.T.) and external customers.
• Oversee the invoice distribution and credit notes in a timely manner (via various channels (such as via systems, emails or
• customer portals: i.e. ARIBA, Coupa etc.)
• Ensure timely and accurate allocation of payments or rebates.
• Ensure AR Team reviews held orders and release with agreed service level agreements.
• Monitor customer account details for non-payments, delayed payments, and other irregularities.
• Ensure the team maintains up-to-date information about collections activities on customer accounts (notes/actions/deadlines
• in the relevant Accounts Receivable tools, such as SAP, SideTrade, manual Excel trackers etc.)
• Ensure timely collection of all debts and payments in accordance with the company’s credit control procedures /Chase
• customers via different channels (online, email, phone) to request payments for overdue invoices.
• Act as first point of escalation for Accounts Receivables activities. While interacting with customers, determine the root cause
• of late payments, and connect with teammates from upstream processes (such as procurement, client services) to advise the
• best corrective actions to resolve the issue.
• Analyse disputed cases and decide the best course of action for resolving the escalated cases.

What you'll need to join Insight

• Bachelor's degree (B. A.) or equivalent combination of education and experience, is a plus.
• Minimum 5+ years’ experience in Accounts Receivables (2+ years in AR Team Leader role).
• Previous team management experience required,
• Ability to effectively communicate, present and articulate strategies across various audiences: sales, marketing, partners,clients, consultants, executive leaders (internal and external).
• Ability to read, analyse, and interpret general business/ professional journals, technical procedures, or regulations. Ability to
  write basic reports and business correspondence.
• Must have at least 2 years SAP experience, especially in Accounts Receivables modules.
• Medium-Advanced level of MS Office (especially Excel and PowerPoint).
• Excellent communication skills, both written and verbal, with a focus on providing clarity to customers about the Debt situation and ability to influence customer to pay in line with agreed payment terms.
• Managing Complexity and multitasking.
• Excellent analytical, problem solving and prioritisation skills.
• Excellent time management and strong organisational skills.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!