Transaction and Accounts Associate

_ Join the Pioneer Crypto Brand in the Philippines! _

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you’ll do

• Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
• Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience.
• Serve as the primary safeguard in ensuring compliance with consumer protection guidelines.
• Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
• Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency.
• Perform other related duties, and ad-hoc tasks as they may be required from time to time.

What we expect from you

• Bachelor's degree in Management, Finance, Business, or equivalent
• Excellent English communication skills in both verbal and written form 
• Strong planning and analytical skills
• Self-motivated and highly-focused without needing close supervision
• Highly trustworthy and extremely organized
• Flexible and able to adapt to a fast-paced environment
• Passionate about building a company from the ground up and creating lasting relationships with customer

_ Join the Coins Team Now! _

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.