Transaction and Accounts Associate
Coins.ph
_ Join the Pioneer Crypto Brand in the Philippines! _
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you’ll do
- Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
- Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience.
- Serve as the primary safeguard in ensuring compliance with consumer protection guidelines.
- Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
- Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency.
- Perform other related duties, and ad-hoc tasks as they may be required from time to time.
What we expect from you
- Bachelor's degree in Management, Finance, Business, or equivalent
- Excellent English communication skills in both verbal and written form
- Strong planning and analytical skills
- Self-motivated and highly-focused without needing close supervision
- Highly trustworthy and extremely organized
- Flexible and able to adapt to a fast-paced environment
- Passionate about building a company from the ground up and creating lasting relationships with customer
_ Join the Coins Team Now! _
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Vacancy posted more than 2 months ago
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