Remote Customer Service Representative

Job Description

About VortexWorks

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VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. We connect motivated professionals with flexible, remote opportunities where performance, professionalism, and communication truly matter.

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What You’ll Do

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• Handle customer-service or sales calls (inbound and outbound).
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• Follow detailed scripts and procedures.
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• Resolve customer issues using empathy, accuracy, and strong communication.
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• Meet performance goals for quality, response time, and satisfaction.
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What You’ll Need

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• Clear English communication (bilingual preferred, additional pay)
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• 2-monitor setup, minimum 1080p resolution each
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• Hard-wired Ethernet connection
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• Windows 11 or higher, 8GB+ RAM, and a USB headset with noise cancellation
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• Quiet, distraction-free workspace
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• Strong work ethic and ability to complete training modules independently
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Preferred Background

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• 2+ years of customer-service, call-center, or sales experience
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• Previous remote or performance-based work experience
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• Tech-savvy, reliable, and eager to learn
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Please note this is a 1099 contractor position.