Senior Data Analyst

Life is too short to work with jerks.


Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.


We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.


If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let's drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.


Summary

NCD is seeking a Sr. Data Analyst to join our Data team as a strong mid-level individual contributor. This role is built for someone who can own ambiguous business problems, partner directly with cross-functional stakeholders, and turn raw or messy data into trusted models, dashboards, metrics, and insights. You will work across BigQuery, Fivetran, dbt, Omni and/or Power BI, using strong SQL, business judgment, and data modeling skills to create scalable analytics solutions. You will also use Claude and other AI tools to increase your leverage across SQL development, documentation, QA, analysis, and stakeholder enablement. This role is not a people-management role. It is a hands-on IC role for someone who wants to build, improve, troubleshoot, explain, and own the data assets that help NCD operate and grow.

Essential Duties and Responsibilities

• Own cross-functional analytics projects.
• • Partner with Operations, Sales, Finance, Product, Member Experience, leadership, and other teams to understand business problems, define requirements, analyze data, and deliver durable solutions.
• Build trusted data models.
• • Design, build, test, document, and maintain dbt models that transform raw source data into reliable, reusable, analytics-ready datasets.
• Work deeply in BigQuery.
• • Use advanced SQL in BigQuery to investigate complex questions, optimize queries, validate data, create reusable logic, and support production-grade reporting.
• Support and improve the BI layer.
• • Build and maintain dashboards, reports, semantic definitions, and self-service analytics experiences in Omni and/or Power BI.
• Improve metric consistency.
• • Help define business metrics, reconcile conflicting numbers, document assumptions, and ensure stakeholders understand what data means and how to use it.
• Monitor and troubleshoot data quality.
• • Work with Fivetran-fed data and downstream dbt/BI assets to identify pipeline issues, data freshness problems, schema changes, source system inconsistencies, and reporting defects.
• Translate business ambiguity into data solutions.
• • Lead stakeholder discovery, ask sharp questions, clarify tradeoffs, and convert business needs into practical data requirements and deliverables.
• Enable better decision-making.
• • Deliver insights and reporting that help teams improve operational performance, sales effectiveness, member experience, financial visibility, and leadership decision-making.
• Use AI tools thoughtfully and safely.
• • Use Claude and other AI tools to accelerate analysis, SQL iteration, documentation, test generation, workflow automation, and stakeholder support while validating outputs and protecting data quality.
• Raise the bar for the Data team.
• • Contribute to naming conventions, documentation standards, QA practices, metric governance, dbt structure, BI usability, and overall trust in NCD's data ecosystem.
• Other duties as assigned.

Must-Have Skills and Experience

• Approximately 3-5 years of experience in analytics, business intelligence, data analysis, data engineering-adjacent work, operations analytics, or a related field; equivalent demonstrated capability will also be considered.
• Strong SQL skills, including complex joins, CTEs, window functions, subqueries, performance-aware query design, and validation logic.
• Experience with insurance, healthcare, benefits, claims, commissions, billing, eligibility, carrier files, CRM, member, or agent data.
• Experience building dashboards, reports, or self-service analytics assets for business users.
• Experience translating business questions into analytical requirements and technical deliverables.
• Strong understanding of data modeling concepts, including facts, dimensions, grain, metric definitions, and reusable transformation logic.
• Ability to own projects independently while keeping stakeholders aligned.
• Strong communication skills with both technical and non-technical audiences.
• Excellent problem-solving skills and a proactive, solution-driven mindset.
• Ability to thrive in a fast-paced, high-growth environment with multiple priorities.

Preferred Skills and Experience

• Hands-on experience with BigQuery.
• Hands-on experience with dbt, including model development, testing, documentation, and lineage.
• Experience with Fivetran or similar ELT/ETL tooling.
• Experience with Omni, Power BI, Looker, Tableau, or similar BI platforms.
• Experience designing semantic layers, certified datasets, governed metrics, or self-service reporting experiences.
• Familiarity with data governance, privacy, compliance, or regulated data environments.
• Python or scripting experience is helpful, especially for automation, QA, or data validation, but is not required.
• Experience using Claude, ChatGPT, or other AI tools to accelerate SQL development, documentation, QA, analysis, or workflow automation.
• Comfort working with imperfect source data and creating clarity from ambiguity.

What Success Looks Like in the First 90-180 Days

• Within the first 90 days, you have built a strong understanding of NCD's business model, core datasets, stakeholder needs, and existing reporting ecosystem. You are independently contributing SQL, dbt models, dashboard improvements, QA work, and stakeholder-facing analysis.
• Within 180 days, you are owning cross-functional analytics projects from discovery through delivery. Business teams trust you to clarify requirements, build reliable data assets, explain tradeoffs, identify quality issues, and deliver reporting or insights that reduce manual work and improve decision-making.
• You are also helping the Data team become more scalable by improving documentation, standardizing definitions, strengthening dbt and BI practices, and finding practical ways to use AI tools to move faster without sacrificing accuracy.

NCD Benefits

• Company-paid health, dental, life, and disability insurance
• 401(k) with employer match
• Opportunity for professional development
• Work from home allowance and support
• Positive work environment
• Remote, hybrid, or office-based flexibility where applicable

Equal Opportunity

NCD is an Equal Opportunity Employer. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills. We believe our differences make us stronger and help us better serve our members, agents, partners, and each other.