Field Service Manager

Transformer Installation - Field Service Manager

We are seeking an experienced Field Service Manager to lead and scale our transformer installation and field service organization for high-voltage power transformers (typically 230kV and above). This is a senior leadership role responsible for building and leading a high-performing field service team, driving installation execution excellence, ensuring safety and quality standards, and establishing long-term service capabilities across projects. The Field Service Manager will oversee multiple field activities and supervise Field Service Supervisors, who will report directly into this position.

Lead and build the transformer installation and field service organization, including recruiting, onboarding, developing, and scaling field teams.

Develop organizational structure and establish a field execution team consisting of Supervisors, Technicians, and future service personnel.

Directly manage Field Service Supervisors and ensure alignment of team objectives, safety performance, and project execution standards.

Develop and implement SOPs, installation processes, work instructions, quality standards, and best practices.

Do hands-on installation work for power transformers (230kV+) at the beginning, including mechanical assembly, accessories installation, oil processing, and commissioning support.

Ensure projects are executed safely, on schedule, within scope, and in compliance with customer requirements; establish escalation mechanism and solve technical and operational issues in time.

Drive workforce capability development through technical training and mentor-ship programs from scratch.

Establish KPI systems for productivity, quality, safety, and customer satisfaction.

Do project inspections, punch list closure, and final handover activities.

Provide leadership during critical customer situations and support business growth initiatives.

Degree, diploma, technical certification, or equivalent field experience in Electrical, Mechanical Engineering, or related discipline preferred.

10-15+ years of experience in transformer installation, field service and commissioning work.

5+ years of leadership experience managing field teams or service organizations.

Deep knowledge of transformer basic theory, transformer structure, accessories (including OLTC) and commissioning activities; strong hands-on experience in 230kV and above transformer assembly, oil handling, vacuum processes, SAT and functional test.

Experience in investigating technical and quality issues. Trouble-shooting ability based on electrical diagnosis and DGA analysis is required.

Experience in building teams and establishing operational processes from an early-stage or growth environment is highly preferred.

Strong understanding of OSHA regulations, HSE practices, and field safety management. OSHA10/30 is required.

Ability to read technical drawings, electrical schematics, and installation documentation.

Willingness to travel frequently to project sites.

Familiarity with utility customer standards and site working procedures. Good communication and reporting skills.