Fulfillment Center Co-Manager

Job Description

Job Description

Job Summary

We are seeking a highly organized, detail-oriented, and dependable Fulfillment Center Co-Manager to help oversee the day-to-day operations of our locksmith and security systems fulfillment center.

This is a hands-on leadership position responsible for customer and vendor communications, order processing, inventory management, production, fulfillment, quality control, and co-managing the fulfillment center team . The position will work closely with management, locksmith technicians, project coordinators, sales staff, customers, and vendors to ensure orders are processed accurately, produced efficiently, and delivered on time.

The ideal candidate is a strong communicator and problem solver who can balance administrative responsibilities with hands-on production and team leadership. Because our work directly supports customer security systems, accuracy, confidentiality, organization, and attention to detail are critical .

The role will also be responsible for maintaining accurate security records and charting systems, including Instakey SFIC and Best IC systems, as well as supporting work order and production processes within the company's ERP system.

Key ResponsibilitiesFulfillment Center Operations & Team Leadership

• Co-manage the day-to-day operations of the fulfillment center in partnership with the other center manager.
• Help coordinate, prioritize, and assign daily work to fulfillment and production team members.
• Monitor workflow to ensure orders are completed accurately, efficiently, and on schedule.
• Provide hands-on support and direction to team members as needed.
• Assist with training, cross-training, onboarding, and development of fulfillment center employees.
• Help establish and maintain consistent procedures for order processing, production, inventory, quality control, and fulfillment.
• Monitor team productivity, work quality, and adherence to company procedures.
• Communicate operational issues, staffing needs, and process improvements to management.
• Help create a positive, accountable, and team-oriented work environment.

Customer & Vendor Communications

• Serve as a primary point of contact for customers regarding order status, production questions, fulfillment timelines, and other operational matters.
• Communicate professionally and promptly with vendors regarding product availability, pricing, orders, lead times, backorders, and delivery issues.
• Coordinate with sales, project managers, technicians, and customers to clarify order requirements and resolve issues.
• Follow up on outstanding orders, materials, and customer requests to keep projects moving forward.
• Identify potential delays or issues and communicate them proactively.
• Maintain professional and accurate communication records.

Order Processing & Security Records

• Accurately create and process customer orders within Security Records using the Instakey SFIC (Small Format Interchangeable Core) charting system .
• Maintain accurate records for keying schedules, master key systems, security hierarchies, keys, cores, and related products.
• Verify order information against customer specifications, job tickets, purchase orders, and technical documentation.
• Identify and resolve discrepancies before production or fulfillment.
• Generate and update reports as needed to support technicians, project managers, sales staff, and management.
• Create and maintain Best IC (Interchangeable Core) charting systems for customer accounts.

ERP & Work Order Management

• Create, update, and maintain work orders within the Acumatica ERP system .
• Enter and verify job details, parts, labor, production requirements, and billing information.
• Ensure system information accurately reflects the status of orders and production.
• Coordinate with appropriate departments to keep work orders current and complete.
• Assist with identifying and correcting discrepancies between physical orders, work orders, and system records.

Production & Fulfillment

• Pull, prepare, organize, and process cores, keys, and related security hardware according to established charting and security procedures.
• Assist with key cutting, core preparation, engraving, labeling, packaging, and order assembly as required.
• Ensure finished orders are accurately matched to customer specifications before shipment or pickup.
• Coordinate production priorities based on customer deadlines, project requirements, and available materials.
• Maintain an organized and efficient production area.
• Perform quality-control checks throughout the fulfillment process.

Inventory Management

• Help oversee inventory of keys, cores, cylinders, hardware, supplies, and other fulfillment materials.
• Receive, organize, label, and put away inventory as needed.
• Monitor inventory levels and identify items requiring replenishment.
• Assist with inventory counts, reconciliation, and investigation of discrepancies.
• Communicate inventory shortages, damaged materials, backorders, and purchasing needs to management.
• Help maintain accurate inventory records within company systems.

Quality Control & Security

• Maintain a high level of accuracy throughout order entry, charting, production, inventory, and fulfillment.
• Review completed work for accuracy before customer delivery or shipment.
• Follow all company security, confidentiality, and quality-control procedures.
• Protect sensitive customer information, keying information, master key system data, and security records.
• Immediately report errors, discrepancies, security concerns, or potential customer-impacting issues to management.

Cross-Department Collaboration

• Work closely with locksmith technicians, project coordinators, sales staff, purchasing, accounting, and management.
• Help coordinate information and materials between departments to prevent delays and errors.
• Provide accurate updates on order status, production progress, inventory availability, and fulfillment timelines.
• Assist with process improvement initiatives designed to improve efficiency, accuracy, and customer service.

Administrative & Other Responsibilities

• Maintain organized records and documentation.
• Assist with reporting, scheduling, and operational tracking.
• Participate in meetings and provide input regarding fulfillment center operations.
• Assist with developing and improving standard operating procedures.
• Take on special projects and other operational responsibilities as assigned by management.

Qualifications

• Previous experience in operations, fulfillment, warehouse, production, customer service, or administrative coordination preferred.
• Previous leadership or supervisory experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to work accurately with technical information.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with computers, ERP systems, databases, and other software.
• Ability to learn specialized security record and keying system