Case Manager, LINK

Queens Drop Center, 100-32 Atlantic Ave, Jamaica, New York, United States of America Job Description Posted Thursday, June 25, 2026 at 4:00 AM ABOUT US: We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing—affordable housing paired with services designed to help people maintain their homes for the long‑term— is widely recognized as a proven and cost‑effective solution to chronic homelessness. Breaking Ground's programs and services help people experiencing street homelessness—especially those who have been on the streets the longest—to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Case Manager, LINK Reporting to the Social Services Supervisor, the Case Manager, Connect to Care provides outreach and case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing. This position has a 35‑hour work week.

ESSENTIAL DUTIES

Provide direct services to a caseload of clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals, conduct psychosocial evaluations Connect clients to psychiatric services Connect clients to medical treatment and substance use treatment facilities when applicable Obtain identification, public benefits, and other applicable income sources for clients Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans Prepare all documentation for housing applications Assist and counsel clients in the process of obtaining permanent housing Maintain record keeping in compliance with agency standards as well as those of City and State agencies; intervene in crisis situations Escort clients to appointments when needed Upon training, provide assistance with self‑administration of medication consistent with Breaking Ground's policies and procedures Perform other related duties as assigned

MINIMUM QUALIFICATIONS

Bachelor’s Degree or equivalent work experience Two years of experience working with homeless adults Experience with harm reduction and motivational interviewing techniques strongly preferred Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs #J-18808-Ljbffr Breaking Ground