Appraisal Success Manager (Remote)

Appraisal Success Manager (ASM)

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Appraisal Success Manager (ASM) opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

We are seeking a detail-oriented Appraisal Success Manager (ASM) to manage appraisal orders from intake to delivery. This role coordinates scheduling, communication, payments, and client updates to ensure efficient service and timely completion. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional client support. Your specific duties will include:

• Order & Pipeline Management
• Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
• Ensure accurate and timely order setup, documentation, and milestone tracking.

• Payment Processing & Order Setup
• Collect and process appraisal payments in accordance with company policies.
• Verify order accuracy, documentation, and requirements prior to assignment.
• Ensure files are properly configured to support efficient scheduling and delivery.

• Appraiser Assignment & Scheduling
• Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
• Coordinate appraisal scheduling and confirm appointment details with all parties.

• Client & Vendor Communication
• Serve as the primary liaison between lender clients, borrowers, and appraisers.
• Manage high volumes of inbound and outbound calls, emails, and system communications.

• Performance & Operational Excellence
• Execute assigned tasks in alignment with productivity, quality, and margin goals.
• Utilize reporting tools and scorecards to monitor performance and identify improvement opportunities.

• Culture & Service Leadership
• Serve as an ambassador of the Delivery +1% mindset in all interactions.
• Demonstrate accountability, professionalism, and proactive follow-through.

Required qualifications for the position include:

• 2+ years of experience in appraisal management, customer service, operations, or a related field.
• Strong knowledge of real estate and appraisal terminology preferred.
• Experience managing high-volume workflows and client communications.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Comfortable working with dashboards, reporting tools, and operational systems.

• Call center, account management, or processing experience a plus.
• Prior mortgage, lending, or real estate experience preferred

Pay Rate Range: $22.19 – $23.32 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances.