Customer Success Manager

Customer Success Manager

Company is revolutionizing the construction sector by introducing advanced AI and Computer Vision technologies into the traditional construction world. The platform seamlessly transforms construction sites into digital environments, where data is the key for saving time and minimizing costs.

The product is already live on sites in more than 10 countries, creating tremendous value for our clients and users. The Company is backed by a top-notch investors team that includes VCs, construction industry leaders and well-known angel investors.

We are already partnering with some of the greatest construction companies across the UK and Europe, and the first few projects in the US, we are proving that technology can indeed change the way we deliver construction projects for the better.

We are looking to hire our first US-based customer success manager, to help construction teams with their first steps adopting cutting-edge technology that improves many aspects of the site's workflows, strengthen our relationship with our first customers in the US and build the relationship with new ones.

What you'll do:

• Lead the relationship, implementation and success of multiple construction projects using CO System. Continuously work to identify ways to maximize the value of the platform for the clients, and map unique needs that are critical to making COMPANY the focal point of their processes.
• As a CSM, your client facing role is at the heart of the COMPANY service offer, front, and centre of the COMPANY powerhouse and all its brilliant teams. You will be taking ownership, driving improvement and results over different areas of the business: business development, marketing, and product.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Responsible for the smooth operations of assigned projects and main point of contact for all the project team.
• Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action. Understand the complexities of specific projects and work with our internal project managers to best configure the system to support these projects.
• Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome and in turn continually look to improve the way we operate
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features.

Requirements:

• Experience as a CSM in a construction-tech company providing a product for site teams
• Passionate about construction and believe in the impact that using advanced technologies could bring the construction industry
• Pro-active and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
• People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries and cultures in person, over the phone or on video calls.
• Good vibes and a sense of humor – a must have!