VP, Chief Operating Officer

Description

POSITION SUMMARY

The Vice President, Enterprise Chief Operating Officer Administrative (VP/ECOO) is a senior leadership position responsible for ensuring that the primary care and service line operations at The Wright Center for Community Health (TWCCH) are aligned with the organization’s mission, strategic goals, and integrated group practice model. The VP/ECOO will oversee, manage, and coordinate all business operations within TWCCH, working closely with both clinical and administrative leadership. This role will be key in developing and implementing enhanced clinical delivery models supporting innovative care redesign.

The VP/ECOO is also accountable for driving operational growth, ensuring fiscal health, and ensuring strict compliance with laws, regulations, grant requirements, and organizational protocols.

The Wright Center utilizes the Entrepreneurial Operating System (EOS) developed by Gino Wickman to drive vision, traction, and organizational health. Success in this position requires a results-driven approach, effective use of EOS principles, and strong leadership skills. The VP/COOAPH must be able to identify, develop, and manage top talent within the departments under their leadership, guiding teams to be accountable and achieve their highest potential.

REPORTING RELATIONSHIPS

This position reports directly to the Senior Vice President Chief Operations and Strategy Officer. Works closely with the Chief Medical Officer. The role directly supervises the following positions: VP and Chief Nursing and Community Engagement Officer, Deputy Chief Operations Officers (DCOOs), Director Dental Operations, Director Behavior Health Integration, Social Service and Case Manager, and Population Health and Operations Logistics Specialist.

ESSENTIAL JOB DUTIES and FUNCTIONS

While living and demonstrating our Core Values, the Vice President and Enterprise Chief Operating Officer will:

• Oversee daily operations of all TWC health centers, including clinical staff, support services. Oversee nursing staff, clinical support staff, behavioral health, and oral health services including Ryan White and Infectious Disease service line.
• Collaborates with the Executive Management team to develop and implement operational strategies that support the mission, improve clinical outcomes and enhance patient satisfaction.
• Lead and develop staff while fostering a culture of collaboration, accountability and continuous improvement.
• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance patient satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations, with a focus on service line leader roles.
• Ensure compliance with federal, state, and local regulations, including HRSA requirements, CARF, CLIA, OSHA and HIPAA.
• Commit to self-learning by participating in continuing education activities and professional conferences.

PATIENT CARE

• Collaborate with CMO and Medical Staff to support clinical operations, process standardization, and quality improvement.
• Oversee the delivery of necessary patient visits, including annual well visits, transitions of care, chronic care management, and preventative care.
• Drive efficiencies in care delivery, patient flow and resource allocation to maintain financial sustainability and quality metrics.
• Implement and monitor a continuity of care structure for patients and the multidisciplinary care team, ensuring plan execution.
• Communicate the importance of quality, patient/family-centered care as the foundation of operational excellence.
• Ensure consistent completion of Social Determinants of Health (SDOH) screenings for all patients, with trend reporting and implementation of interventions to prevent complications.
• Guarantee the effective and efficient delivery of all clinical operations and service lines.
• Incorporate patient values and needs into all business activities and operational decisions.
• Collaborate with the management team to enhance compliance, and track and report quality and patient satisfaction metrics.
• Partner with Clinical Quality Performance Management leadership to foster collaboration and knowledge sharing that aligns strategy and improves member experience.
• Work with EHR department leads to ensure proper clinician documentation, demonstrate high performance, and capture necessary data.
• Initiate the development of EMR documentation strategies that support the standardization of care, integrated plans of care, and efficient and effective documentation by staff and clinicians
• Build relationships with community partners to address social determinants of health and promote health behaviors that improve quality measures.
• Stay self-motivated to remain current on population health trends and evidence-based practices.

STAFF & LEARNERS

• Collaborate with education to optimize and align education with clinical operations to promote a strong clinical learning environment and develop key metrics.
• Enhance team-based care for patients by job-description specific roles and responsibilities that support teamwork, coordination of care, and continuity of patient care for patients and clinical staff
• Ensure support, recognition, and respect for the diversity of our patients and workforce across TWC, assuring equity and inclusion for all.
• Work diligently with community colleges and schools to develop/accelerate the development of the workforce needed to provide culturally competent patient care.
• Collaborate with Human Resources on the recruitment and retention of clinicians including the retention of residents.
• Work with Human Resources in developing management and staff training to promote personal growth and job satisfaction within a sanctuary work environment to improve recruitment and retention. Guide employee progress toward achieving personal and organizational goals.
• Develop staff for advanced leadership roles with service line leaders and Deputy COO.
• Directly teach/mentor all service line leaders to effectively manage staff develop and reinforce competencies to improve clinical outcomes, boost staff and patient satisfaction, and collaboratively and effectively work with clinicians to achieve efficiency and effectiveness of overall operations.

INTEGRATION OF WORKFLOW & INFRASTRUCTURE/RESOURCES

• Model the overall philosophy and support for strategic objectives that align with the organizational mission and purpose.
• Develop and implement improvements in department methods, systems, procedures and resource agencies.
• Possess the ability to organize and manage multiple diverse departments and effectively motivate, inspire, and communicate with individuals and groups.
• Build strategic alliances and partnerships within the organization to collaboratively execute business strategies.
• Adhere to organizational, federal, state, and local requirements enforcing compliance and take action when necessary.
• Assistance with research, analysis, and response to inquiries from all internal and external departments.
• Participate and lead efforts to ensure compliance with the Health Center Program Compliance Manual to maintain TWCCH’s accreditation as a FQHC

COMMUNITY

• Serve on community boards, participate in community activities, represent the organization at outside functions, and promote charitable work within the community to develop strong networks and business partners.
• Network with government and community officials, community organizations, and hospitals for purposes of collaboration and providing partnerships for community projects and/or grant opportunities

Requirements

• Meet The Wright Center for Community Health and its affiliated Enterprise entities’ EOS People Analyzer Tool
• Buy-in and experience working in the EOS® model are strongly preferred
• Commitment to the mission, vision, and objectives of The Wright Center
• Master’s degree in health administration, business, or a related professional field
• 8 to 10 years 0+ years of leadership experience in a healthcare organization
• Must have 5 or more years experience in working with a Community Health Care Center or other community-oriented ambulatory healthcare setting
• Demonstrated experience developing scalable, evidence-based clinical processes, care management protocols, or practice transformation efforts and directly implementing and evaluating them across care delivery contexts.
• Extensive experience in operational leadership roles within a healthcare system.
• Familiarity with metrics and analytics in value-based care environments.

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