Security Operations Center Dispatcher

Security Operations Center OperatorGardaWorld Security Services is now hiring a Security Operations Center Operator! We're looking for a sharp, observant professional to join our Security Operations Center (SOC). In this role, you'll be the critical link between technology, investigation, and response, protecting people, property, and operations through real-time monitoring, incident management, and loss prevention investigations. If you have a keen eye for detail and a background in Loss Prevention or investigative work, we want to hear from you. Tell us how you turn data into insight and incidents into action.Qualifications:Required: Minimum 1 year of experience in a SOC/GSOC, dispatch, command center, or central station monitoring environmentPrior loss prevention or investigative experience strongly preferredBachelor's or associate degree preferred; equivalent experience acceptedBackground in security, law enforcement, or military a plusExperience working in 24/7 operations or shift-based environmentsPay Rate: $23.00 / hourLocation: King of Prussia, PASchedule Available: 32+ hours per week, with a rotating schedule that includes both first and second shifts, as well as weekends.Benefits: Medical, dental, and vision insurance; 401(k) with employer match; paid time off and paid holidays; disability and life insurance optionsCareer Growth: 26% of our corporate employees started as frontline workers — your path is what you make it!Uniforms provided at no costResponsibilities:Monitor CCTV, access control, and alarm systems to detect suspicious activity or security threatsInvestigate and document loss prevention incidents, asset discrepancies, and unusual trendsConduct threat analysis and escalate incidents according to established proceduresOperate, explain, and troubleshoot dispatch and monitoring software platforms (candidates must clearly describe system workflows and dispatch processes)Dispatch and coordinate security officers and field personnel via radio, phone, and digital communication channelsMaintain detailed incident logs and prepare comprehensive investigative reports for managementCollaborate with internal stakeholders, emergency responders, and law enforcement as neededSupport on-site security teams and ensure compliance with company safety protocolsManage confidential information and sensitive data with discretion and professionalismSkills:Strong investigative mindset with experience in loss prevention or incident analysisDemonstrated ability to operate and articulate the functions of dispatch, monitoring, and security software systems (e.g., Genetec, Oncloud, Motorola Wave, Ontic)Excellent verbal and written communication skills, including clear and concise report writingCustomer service–oriented with the ability to remain calm under pressureProficient with Microsoft Office Suite and Google WorkspaceHigh attention to detail and ability to manage multiple priorities simultaneouslySelf-starter capable of working independently and collaborativelyComfortable interpreting data, assessing risk, and making quick, informed decisionsPhysical Requirements:Ability to sit, stand, and monitor multiple systems for extended periodsOccasional lifting/carrying of up to 25 lbsAbility to respond quickly to auditory and visual alertsProficient reading, writing, and comprehension skills for instructions and reportsWhy GardaWorld: GardaWorld Security is the only guarding company in the U.S. Certified by Great Place to Work®. We're global, growing, and proud to promote from within. If you're ready to be part of a high-performing team where professionalism meets purpose, apply today. Not the right fit? Explore other tactical, concierge, or casual roles at GardaWorld. Equal Opportunity Employer: GardaWorld Security Services complies with all applicable federal, state, and local laws governing nondiscrimination in employment. CP-51-MD-0000581-2018