Training Specialist

Training Coordinator

TruPartner Credit Union in Cincinnati, Ohio is actively seeking a sociable and ambitious full-time Training Coordinator to provide training and development support to our staff. Are you a positive person that flourishes with social interaction? Do you enjoy writing training plans, updating procedures, and speaking to individuals and groups to deliver content? Are you looking to join a team-oriented and top-industry company? If yes, keep reading!

We provide great benefits and perks, including health, dental, vision, and prescription coverage. Life and disability insurance are at no cost to employees. We also offer immediate enrollment in our 401(k) plan, free parking, and an onsite gym available 24/7. We also offer a generous Paid Time Off (PTO) policy that includes 9 paid holidays, 24 hours/year of time off to volunteer, and 2 paid in-service days. We help you pay for school with tuition and student loan assistance. If this sounds like the right opportunity for you, apply today!

ABOUT TRUPARTNER CREDIT UNION

Our organization was founded in 1937 by Louise McCarren Herring, who was a pioneer in the credit union industry, having started over 500 credit unions in her lifetime. Louise's goal was to help each person attain their personal economic goals. TruPartner has always believed in this philosophy of "people helping people". Now, we are leaders in the financial industry. We offer numerous products for our members to help them save money for the future as well as various lending options for their short and long-term needs. Most of all, we love to give top-notch service to our 17,000+ member-owners.

TruPartner is filled with friendly, courteous, knowledgeable, and educated staff that offers a team-oriented and collaborative environment for everyone to succeed!

Why You'll Love It Here

We're a credit union - which means we're a little different from your typical financial institution, in the best way. Our members are also our owners, and that changes everything about how we operate. There are no shareholders demanding higher fees or bigger margins. Every dollar we make goes back into better rates, better services, and a better experience for the people who trust us with their financial lives.

Our team members say it best: this is a place where your work genuinely matters. You'll work alongside people who care about doing things right, who support each other, and who take pride in serving the Cincinnati community with integrity.

Our Core Values: CREDIT

Everything we do is guided by six values that define who we are and how we show up - for our members and for each other.

C - Collaboration - We succeed together. This role sits at the intersection of lending, servicing, and member protection - and great teamwork is what makes it work.

R - Respectful - Every member, every colleague, every interaction deserves care and professionalism. We treat people the way we'd want to be treated.

E - Exceeding Expectations - Good enough isn't in our vocabulary. We hold ourselves to a higher standard - especially when it comes to accuracy and service.

D - Driven - We're motivated by purpose. Our team takes initiative, follows through, and takes pride in doing the work right.

I - Inclusive - We celebrate different backgrounds, perspectives, and experiences. Everyone belongs here.

T - Trustworthy - Our members trust us with their financial lives. We earn that trust every day through integrity, transparency, and consistency.

Ready to make a difference? We'd love to meet you.

Position Purpose

The Training Coordinator is responsible for the implementation of learning and development programs for all staff. This person works closely with HR and department managers to onboard new staff, create content, and deliver effective training for the organization.

Essential Functions and Basic Duties

• Thoroughly educates staff on all credit union products and services as well as related regulations and policies. Designs, develops, and implements engaging and effective training resources. Keeps related materials up to date, including policies, procedures, and manuals. Prepares staff for role-specific training with department managers.
• Identifies training needs based on surveys and other skills gap analyses. Develops group and individual learning courses to address these gaps.
• Makes recommendations for any third-party vendors related to training.
• Coordinates and facilitates monthly all-staff meetings, semi-annual in-service days and other regular training sessions with direction from management. Assists departments with creating content and facilitating department meetings, morning huddles, and the like.
• Supports human resource functions related to staff development.
• Assists with initiatives related to employee engagement, diversity and inclusion, and other such programs that promote a positive company culture.
• Maintains records of training planned and completed for all volunteers and staff. Provides records to management to complete performance reviews.

Other Functions and Duties

• Provides suggestions and input for policy/procedure changes, improved member service, and/or greater account retention.
• Participates in meetings and initiatives in order to develop or modify appropriate training courses and materials. Stays up to date on current projects and updates content as needed.
• Coordinates with external agencies in providing training opportunities such as the Ohio Credit Union League, CUNA, and others.
• Assists departments and managers with meeting organizational needs and creating efficiencies through training and cross-training of staff.
• Communicates, instills, and shares enthusiasm for the credit union's philosophy, vision and values. Models the credit union's core values.
• Leads the credit union's "Celebration Committee" to support a positive company culture and instill positive morale.
• Assumes responsibility for related duties as required or assigned.

Qualifications

Education/Certification:

• An associate's level (2yr) degree is preferred, preferably in education, learning, or development. Equivalent experience will be considered.

Required Knowledge:

• Credit Union products and services, rules & regulations.
• Understanding of Credit Union operations & philosophy
• The credit union's core processing system (Symitar)
• Knowledge of and experience with various learning systems and tools.

Experience Required:

• 1-3 years of experience in learning and development, preferably with adult learners.
• 1-3 years of experience training in banking or credit unions

Skills/Abilities:

• Familiar with various learning systems, including e-learning.
• Easily builds rapport with others,
• Possesses outstanding communication skills - written and verbal - for conducting trainings and developing training plans. Able to write effective copy, instructional text, audio, and video scripts.
• Confident, enthusiastic public speaker.
• Familiar with instructional design, including curriculum content creation.
• Professional appearance, dress, and attitude.
• Strong computer skills