Collections Specialist

Responsibilities Act as a team lead for Collections Coordinator roles Perform collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs Have a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues Research and reconcile misapplied or unapplied cash Complete assigned month‑end tasks accurately and timely Strategically approach customers to limit Basis' exposure and mitigate risk Accurately and consistently document all collections efforts in Basis' financial system, Netsuite Perform daily cash application timely and with 100% accuracy Review customers' financial position and credit‑worthiness using different tools and resources Provide backup coverage as needed Proactively engage in periodically reviewing and updating existing policies and procedures Provide Raving Fan service to customers and colleagues Work with Billing and Sales to resolve customer issues timely Assist with special projects for the Manager or Director as needed Qualifications Thoughtful approach to collaboration, design, and decision‑making that prioritizes equity, access, and continuous learning. Commitment to creating inclusive, respectful environments where all voices are valued and supported. 2‑3 years of relevant work experience. College degree in Business, Finance, Accounting, or similar. Previous strong cash application and credit card experience, at least 2‑3 years of working knowledge. Previous accounts receivable and collection experience, at least 2‑3 years. Strong negotiating and problem‑solving skills. Excellent written and oral communication skills. Strong knowledge of Excel. Spanish bilingual skills are a plus, but not required. $49,937 - $66,097 a year Basis is proud to be an equal‑opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. #J-18808-Ljbffr