Practice Administrator

Practice Administrator

Richmond, VA Pay From: $43 per hour

MUST: The Practice Administrator must have experience: 5 years of experience in a senior practice management position Management of an OB/GYN medical practice Excellent verbal and written communication skills Customer service skills in handling patient questions and concerns with professionalism, empathy, and patience Ability to manage multiple tasks efficiently in a fast-paced environment Ability to maintain strict confidentiality Ability to document clinical services efficiently and effectively Ability to work effectively with colleagues in a team environment and to collaborate with others Ability to consistently maintain and convey a positive attitude and excellent customer service skills

DUTIES: Responsible for overseeing the day-to-day operations, ensuring smooth workflow processes and addressing any operational management issues that arise Lead and manage a team of administrative, clinical, and support staff, including recruitment, training, performance evaluations and scheduling Responsible for managing the care center's financial health and reporting to member physicians about budgeting, billing, payroll and expenses Ensure compliance with healthcare regulations, HIPAA standards, and legal requirements Accountable for patient care coordination by monitoring patient flow and satisfaction and implementing improvements to guarantee patient satisfaction Maintains the care center's physical environment, ensuring all equipment is functional, clean and to industry standards Audit inventory and manage the purchasing of medical and administrative supplies Provide ongoing training for employees to ensure they are well-informed and up to date on industry standards, guidelines, and laws Manage physician and staff schedules by ensuring time off requests are processed in a timely manner, manage shift coverage, and address any unplanned absence or tardiness Review and prepare financial reports to present to member physicians for an overall financial health update Respond to patient concerns and complaints in an empathetic, professional, and timely manner Implement initiatives to improve patient satisfaction and retention Oversee accounts receivable and payable, resolving billing holds originating at the care center and submitting for payment.