Retail Sales Associate - 2670

Position Summary We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers and assists with customer inquiries and problem resolution. The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. Responsibilities Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions. Performs non‑management open/close procedures. Keeps the sales floor clean, stocked, and maintains the display of merchandise. Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements. Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements. Answers incoming calls per company standards. Effectively communicates to customers the legal aspects of the pawn and buy transactions. Communicates effectively with coworkers and managers, displaying respect and using effective communication tools. Partners with all employees to create a positive and memorable customer experience. Successfully completes the assigned training. Other related duties, as assigned. Qualifications & Minimum Requirements Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting). Ability to work with firearms and to become firearms certified. Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings or other areas. Minimum age: 18 years old. High School Diploma, GED, or equivalent experience. Strong desire to work, serve customers, work with people, and be team‑oriented. Ability to multi‑task in a fast‑paced environment. Ability to perform basic math calculations proficiently. Cash handling experience is preferred. Should be able to work in multiple locations, as business needs dictate. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays. Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines. Pay & Commission Hourly wage: $14.00 to $17.50 per hour. Our retail sales associates can earn up to 8% on transactions, which could average an additional $3.71 per hour on top of your hourly rate. Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays. Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: Employees are granted one week of paid vacation after six months of active, full‑time service; an additional week after one year; and two weeks on each anniversary thereafter (subject to state/local requirements). Sick/Personal: Eligible employees are granted 8 hours after six months and 16 hours each subsequent anniversary (subject to state/local requirements). Employee discounts available to all employees on the first day of active employment. Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees meeting minimum program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto‑enrollment in the FirstCash 401(k) program after six months of employment. Access to the FirstCash Pet Insurance program. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the commission incentive plan during the interview process. Additional Information Payrates will not be below any applicable local minimum wage requirements. Employees are required to agree to a binding arbitration agreement to resolve disputes. FirstCash 401(k) program is available to all employees 21 years of age or older. Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job; management has discretion to assign/reassign duties at any time. Equal Employment Opportunity FirstCash Holdings, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr FirstCash