Executive Housekeeper

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations. The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter‑department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. Duties Responsible for short and long term planning and the management of the hotel's housekeeping operations Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans Solid understanding of housekeeping and laundry supplies and pars Teach employees importance of, and how to greet guests and courteously solve guest requests Ensure the inspection program is consistently maintained Assure all safety and security policies and procedures are followed Work closely with all other departments Inspect some rooms daily Experience purchasing linens and housekeeping supplies Stay current on latest housekeeping and laundry technology Work closely with vendors to assure proper pricing, delivery, and maintenance Experience teaching, supervising, and mentoring multilingual and multicultural staff Ensure OSHA and ADA policies are adhered to Experience with turndown service and special needs of VIP guests, foreign dignitaries, etc. helpful Insures proper staffing levels for customer service goals Coach and counsel employees to reflect Hyatt service standards and procedures Location Hyatt Regency Cleveland at The Arcade is a historic hotel located in a landmark building constructed in 1890, offering 293 rooms and 14,000 square feet of meeting and event space. It is located in the heart of downtown Cleveland, within easy walking distance to major entertainment venues. Benefits Entry to the Hyatt Family 12 free nights at Hyatt hotels globally per year after 90 days of employment, colleague, friends, and family rate upon hire 50% off at 1890 Restaurant 25% off at Marengo Spa Affordable medical, dental and vision coverage after 30 days of employment Paid holidays, sick days and vacation days Discounted parking passes and access to RTA stops Qualifications Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds 4 years or more of progressive hotel room management experience (typically with Hyatt) Previous hotel pre‑opening experience preferred Service‑oriented style with professional presentation skills Hotel or hospitality degree an asset Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication and ability to improve the bottom line Clear concise written and verbal communication skills in English Proficiency in Microsoft Word and Excel Excellent organizational, interpersonal and administrative skills Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun #J-18808-Ljbffr Crains Cleveland