Operations Manager

Overview Of Kinnect Kinnect is an Ohio-based non-profit organization dedicated to developing KinFirst strategies and delivering programs that strengthen kinship connections and inclusive support networks for families, young people, and children. Kinnect has spent 20 years collaborating with families, public agencies, and private providers to ensure young people and families have the belonging, resources, and relationships they need to thrive. Kinnect's purpose, vision, and guiding principles center family and kin and promote a KinFirst culture in every aspect of our service delivery and advocacy efforts for families, young people, and children. Kin is family, family is kin, and whether relationships involve relatives or chosen family connections, a KinFirst culture is the way we work and live each day. Kinnect is proud to be a nationally recognized leader and pioneer in the field, which led to the development of KinnectU, a training, consulting, and replication branch of Kinnect, to provide these services to all child- and family-serving organizations. Our programs include the Ohio Kinship and Adoption Navigator (OhioKAN) program, Kinnect to Family (KTF), and Youth Centered Permanency Roundtables (YCPRT). Kinnect is grateful to receive support from a variety of sources, including contracts with government entities, partnerships with nonprofits, generous grants, and invaluable donations from foundations and private donors. Position Summary The Operations Manager is responsible for supporting the design and deployment of the operational infrastructure required to support Kinnect's mission and strategic plan. In close partnership with the Chief Operating Officer, Kinnect's leadership team and the Board, the Operations Manager will be accountable for aligning resources and processes to best achieve specific key performance indicators. The Operations Manager plays a vital supportive role in ensuring the effective and mission-driven operation of the organization. This position works collaboratively across teams to foster a culture of trust, transparency, and shared accountability. The Operations Manager identifies opportunities to improve efficiency, strengthen systems, and streamline processes, while also helping to address operational challenges and gaps. By providing timely insights, analysis, and operational information, this role supports the Chief Operating Officer and leadership team in making informed decisions that advance the organization's mission and strategic objectives. The Operations Manager is also responsible for the documentation, implementation, and ongoing maintenance of operational processes and procedures to support sustainability, compliance, and organizational effectiveness. The Operations Manager should be highly motivated, able to handle a fast-paced work environment, ambiguity and manage multiple priorities successfully with a positive attitude and willingness to work through and manage change. Essential Functions Serve as a central point of contact for internal operations, ensuring effective communication across departments. Directly supervise, coach, and support a team of Coordinators to ensure high performance, accountability, and professional growth. Build processes and procedures that align with the goals of the organization. In partnership with the Chief Operating Officer, works to support a high performing and team-oriented culture through effective policies/practices. Work as a member of the leadership team to devise strategies and policies to meet the emerging demands of Kinnect. Act as a primary point of contact with the technology vendor, regarding contract administration and compliance. Review, retain and communicate technology-related policies and procedures as developed by the vendor. Monitor user experience and suggest improvements. Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance with organizational vendors. Address and resolve performance issues with vendors while building positive working relationships with vendors and contractors. Consider the needs of external partners and internal team members and incorporate them into strategic plans and processes. Monitor special projects to ensure bandwidth and quality. Convene regular update meetings and follow up on issues that are not resolved. Review vendor bills and assist in resolving issues as needed in partnership with the Office Coordinators and Finance Team. Coordinate training activities, as needed. Provide a strong executive presence and ability to interact with Board members. Develop and implement new strategies and procedures. Support the Chief Operating Officer and Program Directors in improving, developing, documenting and tracking of performance metrics for the organization. Support facilities management that includes lease compliance, remote work arrangements, facilities maintenance, employee safety and health, space planning, and emergency procedures policy development and documentation. Education And Qualifications A Bachelor's Degree with 3-5 years of professional experience in a related area 3-5 years of demonstrated operations management experience, or non-profit management experience including compliance and reporting Experience supervising and developing a strong team Non-profit experience A demonstrated track record of successful project management Proficiency in Microsoft Office Suite, as well as experience working with accounting and payroll software and information management. Working Conditions First 90 days of employment will be performed in the Cleveland office with a flexible hybrid work arrangement to be coordinated thereafter. Travel required, as needed. Must have access to own reliable transportation. This job requires occasional overnight travel Kinnect as an organization has a Hybrid Work Model that combines remote and on-site work at Kinnect, as well as routine on-site or in-person work with team members, partner sites, community events, and direct service in the field. This role will utilize standard office equipment, provided by Kinnect American's With Disabilities Act This position involves sitting in a stationary position for at least 50% of the time and the ability to ambulate without assistance to attend on-site meetings, as needed. The job requires movement in a typical office environment with file cabinets, office machinery, office furniture and typical hallway and access doorways. The position must operate typical office equipment, such as copiers, telephones, computers and peripherals. This job requires that the person must have the ability to access transportation to attend meetings and special events. The organization provides reasonable accommodations for this position. Equal Opportunity Employment Kinnect maintains a policy of nondiscrimination toward all employees and applicants for employment. All aspects of employment with us will be governed on the basis of competence and qualifications and will not be influenced in any manner by race, color, religion, gender, or gender identity or expression, age, sexual orientation, sexual expression or identity, national origin, physical, intellectual or emotional ability, marital or partnership status, parental or family status, medical or genetic status, veteran's or disabled veteran's status, in accordance with applicable federal, state and local laws governing nondiscrimination in employment. Employment Posters stating current regulatory and legal requirements are posted in Kinnect's main office and on the intranet. Disclaimer The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. #J-18808-Ljbffr Kinnect