ReEntry Case Manager

ReEntry Case Manager

Job Category: Client Services

Full-Time

Location: New York, NY 10018, USA

Pay Range: $23 USD to $26 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Compensation Range: $23/hr - $26/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview: The Housing Works Inc. Reentry Services Program is a collaboration between Housing Works Inc. and The Mayor's Office of Criminal Justice (MOCJ) to provide comprehensive, holistic reentry services to individuals with criminal justice involvement reintegrating into the five borough communities. Reporting to the Community Program Manager, the Reentry Case Manager will be responsible for providing community-based case management services to clients who meet the program eligibility criteria. These case management services include conducting psychosocial assessments, co-developing treatment plans, facilitating therapeutic soft skills groups, connections to health and wellness services, assistance with benefits and entitlements enrollment and ongoing outreach for the duration of program engagement. The Reentry Case Manager will be solution-focused, experienced in providing clients with wraparound case management services and knowledgeable of NYC resources and benefits available for justice-involved clients.

Responsibilities

Primary:

• Provides supportive case management to MOCJ Transition and Community-Based Program clients.
• Conducts intake assessments and develops action plans based on the needs identified in the assessment.
• Refers clients for health care services through Housing Works and with external referral partners as needed.
• Conducts client outreach weekly, including but not limited to phone calls, text alerts, appointment reminders, letters and home visits
• Responsible for obtaining weekly client compliance reports from external referral or continuing education services.
• Maintains essential data for reporting and program evaluation in e ICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information.
• Builds and maintains resource lists for external services and emergency services (i.e. housing, domestic violence, food pantry, etc.)
• Facilitates evidence-based groups weekly.
• Participates in weekly supervision sessions with the Community Program Manager.
• Participates in monthly all-staff program meetings and bi-weekly team meetings.
• Promotes Housing Works' core values in day to day activities.
• Performs other tasks as assigned by supervisor

Secondary:

• Provide culturally competent services in accordance to Housing Works policies and practices.
• Promotes Housing Works core values consistently.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.

Other functions that may be required with this position include:

• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.
• Adhere to remote workforce policies, procedures and protocols.

Requirements

Education/Skills Requirements

• Bachelor's Degree required in social services, psychology, social work or other related field.

The following are qualifications and requirements of the position:

• Minimum 1 year experience providing case management or direct client service.
• Experience with criminal justice involved population, as well as substance use and mental health issues.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Experience utilizing EMR systems.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.