Vice President, Retail Operations

Vice President, Operations

Salary Range $115,000.00 - $135,000.00 Commission/year

Description

Are you a proven retail leader who thrives on developing teams, improving performance, and creating exceptional customer experiences? High's is looking for a Vice President of Operations to lead our growing network of convenience stores across Maryland and Delaware.

This is a unique opportunity to make a meaningful impact on our people, operations, and continued growth as a member of our executive leadership team.

This executive leadership role is responsible for driving operational excellence, profitability, customer experience, and team development while supporting the company's continued growth.

Key Responsibilities

• Develop and execute operational strategies that drive revenue growth, profitability, market share, and long-term business objectives.
• Lead, mentor, and develop District Managers and other field leadership team members, fostering a culture of accountability, engagement, and high performance.
• Maintain ownership of retail operational P&L performance, budgeting, forecasting, capital planning, and expense management.
• Establish and monitor key performance indicators (KPIs), operational scorecards, and performance management systems to ensure achievement of company goals.
• Partner with the executive leadership team to develop and implement strategic initiatives that support organizational growth and operational excellence.
• Identify and drive continuous improvement opportunities, process optimization, and operational efficiencies across the enterprise.
• Oversee talent development strategies, succession planning, leadership development programs, and workforce planning initiatives.
• Champion a customer-centric culture that delivers exceptional service, strong brand standards, and consistent execution across all locations.
• Ensure compliance with all regulatory requirements, company policies, safety standards, food service regulations, and fuel operations guidelines.
• Collaborate with Finance, Human Resources, Marketing, Merchandising, Facilities, and Supply Chain teams to align operational execution with corporate objectives.
• Lead the operational integration and execution of new store openings, acquisitions, remodels, and other growth initiatives.
• Evaluate emerging technologies, systems, and best practices to enhance operational performance and scalability.
• Present operational performance, strategic recommendations, and business insights to executive leadership and ownership.
• Serve as a key member of the executive leadership team, contributing to company strategy, organizational planning, and long-term business growth.

Qualifications

Qualifications

• 10+ years of progressive retail operations leadership experience.
• 5+ years leading multi-unit operations in a senior leadership role.
• Experience in convenience stores, fuel retail, grocery, restaurant, or other high-volume retail environments.
• Strong financial acumen with proven P&L management experience.
• Demonstrated success improving operational performance, sales, profitability, and employee engagement.
• Exceptional leadership, communication, and organizational skills.
• Ability to travel regularly throughout Maryland and Delaware.

Preferred Qualifications

• Convenience store and fuel retail experience.
• Food service operations experience.
• Experience leading growth, turnaround, or acquisition initiatives.

This is an opportunity to join a respected and growing organization where you can make a significant impact on operational performance, team development, and long-term growth. We offer a competitive compensation package, performance incentives, and executive-level benefits. Location: Sparks Glencoe, MD (with regular travel throughout Maryland and Delaware).