Client Associate

Client Associate

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher's clients. You will work alongside experienced team members as you learn the business. Through hands on learning, you will gain the knowledge, skills and abilities to make client-related decisions independently.

How you'll make an impact:

• Learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
• Familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
• Assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations
• Observe how to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
• Establish positive relationships in your office and support with administrative tasks as needed
• Maintain up-to-date records in the Document Management System (DMS)
• Complete all GBS Employee Benefits curriculum and learn from your team

What skills will make me successful in this role?

• Excellent verbal and written communication skills
• Actively approach issues that could impact client retention
• Capable of developing professional relationships with internal and external partners
• Resilient and adaptable in the face of shifting priorities
• Seek to learn about your team and help the branch meet their goals
• Actively seek to develop professional skills
• Aim to improve personal efficiency and productivity
• Clarify priorities/requests and manage your time wisely
• Eager to support the team
• Interested in building a knowledge of Gallagher tools, systems and shared resources

We look for the people who go the "Extra Mile" to achieve results. We are a collaborative team and look for teammates who are capable of meeting deadlines.

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.

Preferred: Must obtain Life & Health License within the first 30 days of employment, if not already licensed. Associate's degree. Exceptional organizational skills, proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills, professional certification, or equivalent training and experience preferred. Previous experience managing client relations.

Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, a collaborative, people-first culture with accessible leadership, the opportunity to do meaningful work with global reach and local impact.