IT Customer Support Analyst

Title: IT Customer Support Analyst Location: Raleigh, NC 27601 Employment Type: 3-6 Month Contract Work Arrangement: Hybrid Pay rate: $18/hr-$19/hr Must-Have Qualifications Bachelor’s degree / 4-year degree required. 2+ years of experience using Office. Strong organization and time-management skills. Ability to multitask and prioritize competing requests. Strong written and verbal communication skills. Strong interpersonal and customer service skills. Day to Day Responsibilities: Respond to users through phone and email to resolve technical problems, questions, and service requests. Troubleshoot and resolve user issues in a timely, accurate, and courteous manner. Provide support for application-related and billing-related inquiries. Develop a working knowledge of the supported IT application, financial system interfaces, and customer registration system. Identify issues that require additional assistance and escalate them to the appropriate team. Work closely with other Help Desk team members to resolve issues and provide consistent support. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.