Crisis Support Specialist

We are seeking a part-time remote Crisis Support Specialist to work weekends 8a-8pm.

The person in this position is responsible for taking weekend calls from the answering service to provide support, answer
questions, address comments and/or concerns and respond with the appropriate actions.

Compensation: $24 per hour

Position Summary

The remote Crisis Support Specialist works to make a meaningful difference in the lives of families served by the National Youth
Advocate Program. This position is responsible for taking after hours calls from the answering service to provide support, answer
questions, address comments and/or concerns and respond with the appropriate actions.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• Student Loan Repayment assistance, up to $1,200 per year!
• Time Off Based on Hours worked.
• Partial holiday pay for all 11 Paid Holidays Per Year!
• Summer Hours Off (Half day Friday's)
• Tuition Assistance
• Work Anniversary Trips!

Responsibilities
The Crisis Support Specialist will perform duties including, but not limited to:

• Perform all work in a manner consistent with the National Youth Advocate Program's mission, values, and philosophies.
• Handle all inbound calls from the answering service.
• Gather information for incident reports from foster parents, write incident reports, and make appropriate notifications tocustodial agencies.
• Assess service recipient and community partner needs.
• Provide telephone support to callers. Notify on-call staff of incidents that require regional intervention.
• Manage afterhours placement referrals received while on shift. Consult with regional staff as needed to identify appropriate matches for youth referred. Coordinate with custodial agencies, foster parents, and the region to make placements. Complete all placement paperwork. Assist with locating afterhours emergency respite as needed.
• Assist foster parents to de-escalate crisis situations. Document all interventions and behavioral health services provided via phone.
• Log data regarding afterhours calls and placement requests. Assist with completion of required documentation for placements made during the day. Provide follow up communication to regions.
• Notify Service Reception that a placement notifies service reception team if a placement need continues into the next business day.
• Notify the referral source of the outcome of the referral.
• Complete Medicaid documentation when applicable.
• Performs other duties as requested.

Minimum Qualifications

• Bachelor's degree from an accredited school in human services, social work or behavioral/social sciences.
• 1 year of experience in youth services, preferably with direct experience in child welfare, or foster care; preferred
• Must have the ability to be and stay alert after-hours; have excellent listening and speaking skills.
• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Driving and Vehicle Requirements

• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability

Ready to make an impact? Apply now!

Benefits listed are for eligible employees as outlined by our benefit policy.

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.


An Equal Opportunity Employer, including disability/veterans

We have been serving communities and clients since 1978. We continue to expand and develop new and innovative programs for our communities and families. We offer unique and personalized services for families and individuals in four different areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

If YOU can envision it; WE can DO it! The possibilities are endless!

We know you are compassionate and dedicated to serving your clients and communities and we are dedicated, as your employer to provide you with support to do just that. We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.