Technical Support Intern (Unpaid)

Are you ready to go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

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Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and role 

Compensation: This is an unpaid internship. The Technical Support Intern will work onsite between 20-25 hours per week Monday to Friday in our Houston office. Lunch and transportation allowance will be provided.

Role Summary: The Technical Support Intern role is a fully onsite position, 5 days a week. This position will be providing support for a partner migration project. This internship will last about 2 months or longer, depending on the progress of the project. You will assist in device handling, inventory tracking, and basic deployment support.

A Day in the Life of a Technical Support

Key Responsibilities & Learning Opportunities

• Learn and understand the basic characteristics and use cases of common payment terminals and PIN pads (PAX, Dejavoo, Valor, etc.) to support inventory and deployment operations.
• Assist with large-scale terminal reprogramming projects related to MID changes and account migrations.
• Support inventory management in the Houston office, including tracking device status, serial numbers, and movement.
• Become familiar with device-related CRM and internal systems, and assist with simple deployment and replacement requests.
• Learn the basic operation and configuration of payment devices, and help with entry-level troubleshooting tasks.
• Assist in processing merchant applications and entering client information into internal systems.
• Provide technical assistance for inbound questions related to terminal hardware under supervision.
• Help ensure deployment tasks are completed accurately and within required timelines.

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, both written and verbal
• Must be currently pursuing or have graduated with a Bachelor’s or Master’s degree, preferably in a STEM field
• Strong ownership mindset with a proactive, can-do attitude.
• Comfortable working in a fast-paced, operational environment.
• Good communication skills and willingness to learn technical concepts.
• Able to take initiative and solve problems with guidance.
• Detail-oriented and able to complete tasks before deadlines.
• Able to work both independently and as part of a team.
• Proficient in MS Excel and Word (tracking, documentation, basic reporting)

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At Let’s Go uP, we are an equal employment opportunity employer. 

To learn more, please visit us at:  . 

Let's Go uP Together!