Warehouse Supervisor

Job Description

Job Description

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

POSITION OVERVIEW:

The Warehouse Supervisor is responsible for overseeing and coordinating daily warehouse activities such as supervising staff, training, food safety, safety, and warehouse maintenance. The Warehouse Supervisor will also be responsible for maintaining and managing the daily objectives of the Warehouse Department and ensuring that warehouse work goals are being met in a timely and effective manner.

PRINCIPLE RESPONSIBILITIES:

• Execute the day-to-day activities and lead line level employees in their daily responsibilities.
• Ensure that the warehouse functions efficiently with a high degree of accuracy.
• Maintain high team spirit in a neat and safe work environment by improving the morale of the department and reducing turnover.
• Supervise staff and delegate required daily work tasks.
• Recommend personnel actions to the Warehouse Managers, including promotions, transfers, and disciplinary actions.
• Implement procedures to attain goals and monitor progress.
• Prioritize and schedule warehouse daily workload.
• Act as a liaison between the Warehouse Department and Customer Service Department regarding any issues that might impact customer service expectations.
• Handle increased responsibility above normal duties as activity demands.
• Be present on the floor of the warehouse to ensure effective supervision.
• Ensure that warehouse employees can understand and implement proven and effective work practices.
• Apply conflict resolution techniques.
• Assist in addressing daily issues that arise within the Warehouse Department and provide instruction, communication procedures, and assist in resolving problems that may occur.
• Effectively troubleshoot all issues to ensure timely resolution.
• Make routine decisions within the Warehouse Department to ensure customer orders are pulled correctly and professionally.
• Assist the Warehouse Managers in holding line workers accountable for adherence to all policies and procedures, including by managing overtime and double-time.
• Present a professional image and attitude to other employees.
• Communicate to the Warehouse Managers any concerns or problems that might arise.
• Ensure that work schedules and break times of warehouse employees are correctly implemented, and jobs are assigned effectively and completed properly.
• Ensure that the order pulling process is in accordance with the highest possible level of productivity.
• Ensure that order pulling and placement of product on routes are accurate, and that product is free of damage.
• Direct the workflow and motivate and monitor the performance of warehouse associates involved in the order pulling process to ensure accurate and timely deliveries.
• Monitor work processes and make suggestions for modification to increase and improve productivity, efficiency, and accuracy to reduce costs.
• Troubleshoot all Warehouse Department processes to identify weaknesses and recommend policies to strengthen controls and meet the department's priorities.
• Substitute for hands-on work as needed.
• Set deadlines to ensure timely completion of the workload.
• Ensure that daily housekeeping of the Warehouse Department is carried out.
• Execute daily and weekly reporting of KPI’s and various Ops related data to Warehouse Manager, Site Leader and regional VPO.
• Will be expected to attend and participate in meetings in person and virtually, during the work week.

REQUIRED SKILLS:

• Minimum of 3 years of warehouse supervisory or lead experience in a fast-paced distribution or logistics environment.

• Proven ability to lead, motivate, and develop warehouse teams while maintaining a positive, safe, and productive work environment.

• Strong understanding of warehouse operations, including inventory control, shipping/receiving, order accuracy, and productivity metrics.

• Experience enforcing safety, food safety (SQF), and compliance standards.

• Excellent organizational, communication, and decision-making skills with the ability to prioritize multiple tasks under pressure.

• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook) and warehouse management systems (WMS).

• Ability to work flexible hours, including early mornings or extended hours, as needed to meet operational demands.

EDUCATION/EXPERIENCE:

• High school diploma or GED required, associate or bachelor’s degree in business, logistics, or related field preferred.

• Must be able to lift up to 50 lbs. and work in cold storage or warehouse environments as required

• Knowledge of safe quality food (SQF)

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 50 pounds on occasion.

EOE M/W/Vet/Disabled:

The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammate cannot perform these duties, the Manager will determine who shall perform these duties.

Affirmative Action Statement:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

#IND123