Operations Manager

Job Title: Operations Supervisor

Location: Kansas City – Gardner/Edgerton

POSITION OVERVIEW

MCPC is seeking an Operations Supervisor to support and execute the day-to-day operations of our Kansas City facility. This role is responsible for ensuring the efficient, secure, and timely execution of lab operations, logistics, and order fulfillment in support of MCPC’s IT endpoint lifecycle and managed services.

The Operations Supervisor serves as the operational backbone of the facility, translating client commitments and corporate standards into consistent, high-quality execution on the floor. This is a hands-on leadership role focused on lab operations, logistics coordination, delivery accuracy, issue resolution, and facility execution.

The ideal candidate is a calm, organized, execution-focused leader who thrives in an environment where priorities shift, deadlines matter, and details count. You take ownership of outcomes, communicate clearly across teams, and proactively identify and resolve issues before they impact customers.

This role is critical to establishing operational discipline and scalability as MCPC continues to grow its Midwest presence.

KEY RESPONSIBILITIES

Operational Leadership & Facility Execution

• Oversee daily IT lab and warehouse operations, ensuring safety, quality, accuracy, and on-time execution.
• Supervise and support technicians and warehouse personnel, including scheduling, workload balancing, and task prioritization.
• Ensure all staging, configuration, kitting, asset handling, and shipment activities meet MCPC standards and client requirements.
• Enforce operational processes, documentation standards, and compliance requirements aligned with corporate workflows.
• Monitor operational KPIs (throughput, accuracy, turnaround time, rework) and drive continuous improvement initiatives.

Logistics, Shipping & Inventory Management

• Oversee inbound and outbound logistics, shipping coordination, and transportation partners to ensure timely and accurate delivery of client orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliation, and corrective actions.
• Coordinate closely with corporate logistics, procurement, and IT asset management teams to resolve discrepancies and constraints.
• Ensure adherence to security protocols, chain-of-custody requirements, and facility access controls.
• Support RMA processing, asset recovery, and exception handling as needed.

Execution Support & Issue Resolution

• Act as the primary point of escalation for operational issues within the facility.
• Proactively identify risks to delivery timelines or service quality and communicate clearly with the Director of Client Experience & Execution.
• Partner with corporate teams (project management, customer service, ITAM, finance, and logistics) to resolve issues efficiently.
• Support onboarding of new clients and programs by executing defined operational workflows and readiness activities.

Startup Agility & Site Support

• Support administrative, vendor, and facilities coordination activities required to operate the branch effectively.
• Assist with documentation, SOP development, and operational readiness as the site scales.
• Contribute ideas to improve efficiency, reduce errors, enhance security, and improve the overall execution model.
• Be willing to step in where needed during periods of growth, peak volume, or transition.

QUALIFICATIONS

Required

• 3–7 years of experience in operations, logistics, warehouse, lab, or service delivery leadership.
• Proven ability to manage daily operations, prioritize work, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with a practical, solutions-oriented mindset.
• Clear and professional communication skills; comfortable coordinating across teams and escalating issues appropriately.
• High attention to detail and accountability for execution quality.

Preferred

• Experience supporting IT, technical services, or device lifecycle operations.
• Familiarity with inventory management systems, ticketing systems, or ERP/ITAM workflows.
• Prior experience in a startup, new facility launch, or growth-phase environment.
• Experience supervising technicians or warehouse staff.

WHAT WE OFFER

• Competitive salary with performance-based incentives.
• Comprehensive medical, dental, and vision benefits.
• Professional development and advancement opportunities.
• A chance to help shape the operational foundation of a new regional facility.
• A collaborative, execution-focused culture backed by an established national organization.

ABOUT MCPC

MCPC (Manage, Connect, Protect, Consult) is a privately held, rapidly growing IT endpoint fulfillment and managed services provider supporting enterprise clients nationwide. Headquartered in Cleveland, Ohio, MCPC operates a network of regional facilities delivering device lifecycle services, logistics, and managed solutions at scale.

The Kansas City facility represents a strategic expansion, combining the stability, standards, and resources of an established organization with the opportunity to help build and refine local operations from the ground up.