Pharmacy Operations Manager
$22.5 - $31 per hourWalgreens
Job Description:
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Job ID: 1751483BR
Title: Pharmacy Operations Manager
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
Full Store Address: 545 E SANTA FE ST,OLATHE,KS,66061-03462-04183-S
Full District Office Address: 545 E SANTA FE ST,OLATHE,KS,66061-03462-04183-S
External Basic Qualifications:
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications:
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Shift: Non-Specialty
Store: 04183-OLATHE KS
- ...Pharmacy Technician Basic Qualifications # High School Diploma, GED, or equivalent... ...Qualifications Previous people management/ leadership experience. Previous... ...click here: Pay Transparency Pharmacy Operations Manager. If you are applying on a job board...SuggestedWork experience placementFlexible hoursAfternoon shift
$112.7k - $193.2k
...Pharmacy Manager Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve... ...quality for pharmacy services and will oversee the daily operations of a pharmacy including dispensing prescription medication and...SuggestedMinimum wageFull timeWork experience placementLocal areaMonday to Friday$112.7k - $193.2k
...Pharmacy Manager Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve... ...quality for pharmacy services and will oversee the daily operations of a pharmacy including dispensing prescription medication and...SuggestedMinimum wageFull timeWork experience placementLocal areaMonday to Friday- ...internal or external groups and monitoring development progress along with managing product launch activities and maintenance releases. Essential Functions Provides ongoing operational support for cartography products across the product lifecycle, including new...SuggestedFull timeWork at office
- ...drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across... ...ABOUT THE ROLE The Distribution Center Inbound Operations Manager is responsible for overseeing all inbound operations within automated...SuggestedFull timeWork experience placementMonday to Friday
- ...Job Summary: Provides empathetic pharmacy consulting services to patients regarding... ...guidelines and company policies and procedures. Manages an efficient pharmacy workflow and... ...Supervisor, or District Manager. Operations Counsels patients and answers questions...Local areaShift work
- ...Position Title Retail Pharmacy Manager - Central Fulfillment and Mail Order Southlake Campus Position Summary / Career Interest... ...schedule and no on call or weekend commitments. As the Operations Manager, this role will oversee our central fill and home delivery...Full timeTemporary workLocal areaMonday to FridayWeekend work
$900 per month
...professionals to support local business leaders in growing their operations. As a Business Development Representative, you will play a key... ...within the CRM. Work closely with local operators or managers to review progress, refine outreach strategies, and ensure consistent...Contract workTemporary workWork at officeLocal area- Dick's Sporting Goods - - Responsibilities: Greet teammates and customers; support shopping experience; Process merchandise receipts and maintain backroom organization; Uphold merchandising standards and assist with unloading trucks and freight processing; Fulfill customer...
- Operations Lead (Part-Time) Job Summary The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works...Part timeFlexible hoursShift workNight shift
- ...innovation, cutting-edge technology, and a strong commitment to operational excellence. Coordinates the day-to-day operations from the... ...field travel, and processes weekly timekeeping and payroll. Manages the Olathe office supplies, supports safety and drug testing logistics...Daily paidContract workTraineeshipWork at officeWorldwideAfternoon shift
- ...provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset... ...entry-level position responsible for general activities within Operations including but not limited to unloading and loading trailers, moving...Local area
- ...Job Description Job Description Join Our Team! Store Manager at Toys For Trucks About Us Toys For Trucks, a leading retailer... ...covers, and much more. We value quality, durability, and ease of operation, and foster a customer-centric culture with personalized attention...Temporary workWork at officeLocal area
- Genesis Health Clubs is seeking a Regional Club Manager to lead operations at 4-5 premier health clubs in Olathe, Kansas. This executive role focuses on driving financial growth, operational excellence, and team development in a fast-paced environment. Candidates should...
- ...merchandise is easily accessible in partnership with the Freight Flow/Operations Lead. Uphold company merchandising and presentation... ...team across the store. Perform other tasks as assigned by management. Teammate Traits Ensures Accountability Customer-Focus...Hourly pay
- Walmart in Olathe, Kansas, seeks a Logistics Manager to oversee operations in alignment with quality and safety standards. Responsibilities include managing associates and driving continuous improvement. The position requires an Associate’s or Bachelor’s degree in Business...
- Storage Asset Management, located in Olathe, Kansas, is seeking a dedicated Sales Champion to enhance customer experience through engaging... ...facility maintenance and play a key role in facility sales operations. A high school diploma and a valid driver’s license are required...Flexible hours
- ...seeking a Non-Licensed Clinic Supervisor in Olathe, Kansas. The ideal candidate will oversee the clinic's operations, ensure compliance with healthcare standards, and manage a team of personnel. Candidates should have at least one year of experience in a medical office and...Work at office
- ...seeking a Shift Leader to supervise shifts and ensure high-quality products and customer service. The ideal candidate will manage restaurant operations, ensuring compliance with all company policies and enhancing overall profitability. Responsibilities include training...Shift work
$20.19 per hour
...Field Operations Associate Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately... ...are kept current and validated with Compliance departments. Manage client requirements for the onboarding packet (e.g.,...Hourly payFor contractorsWork at office- ...Operations Specialist We're thrilled that you are interested in joining us here at the Amynta Group! The Operations Specialist is... ...individuals with experience as assistant underwriters, account managers, raters, or underwriters. As we grow these positions will...
- ...Position Overview The Vice President, Strategy & Operations is a strategic leadership role responsible for advancing Kiewit... ...to remove friction and drive alignment. Establish and manage cadence (dashboards, scorecards, OKRs/KPIs) for priority initiatives...Full timeWork at officeLocal areaWeekend work
- ...Metro) Employment Type: Full-time, In-Office Department: Operations Salary: Top of market base + equity in a fast-growing... ...Handle core HR Generalist operations including employee questions, manager support, time off, documentation, performance management...Full timeWork at office
- ...Perth, Australia, and Zug, Switzerland. Our organization also operates in the United Kingdom, Europe, Canada, and New Zealand. We have... ...moving forward. We're looking for a Brand Marketing Operations Manager who loves process as much as they love people. This role is...Work at officeWorldwide
- ...benefits packages to complement our competitive salaries. The Operations Rotational Program is a structured two-year development... ...degree required; preferred fields of study include Operations Management, Supply Chain, Industrial Engineering, Business, or related disciplines...Rotational programPermanent employmentWork at officeRelocation
- ...Assistant ESIS, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS'... ...Ordering supplies SCOPE INFORMATION: Reports to Operations Manager Works with Total Loss Team Leader Qualifications...Full timeTemporary workLocal area
- ...Operations Specialist I This posting is for New Century, Kansas Shift - M-F 6:00am - 2:30pm Description Must pass drug test and background check Here are some things you'll be doing: Reads/understands orders on a daily basis Builds wooden skids...Shift work
- ...representatives at StubHub, Vivid Seats, SeatGeek and others to manage issues on TFL orders ~ Provide best in class customer... ...achieve department and company goals ~ Assist with special operations projects as needed ~ Handles day-to-day activities to...Local area
$20.13 - $22.72 per hour
...Responsibilities Position Summary: The position (K0235271) Position Summary & Responsibilities: Assesses and manages the Clearinghouse contractor's operational performance by monitoring and measuring key outcomes to SLAs. Analyze daily operational reports for accuracy...Full timeTemporary workPart timeFor contractorsWork at officeMonday to FridayFlexible hours- ...Position Title Pharmacy Director - Infusion Services Southlake Campus Position Summary /... ...care, patient safety, pharmacoeconomic, operational and personnel dimensions. • Serves as an... ...multidisciplinary rapport with physicians, nurses, case managers and high-level leadership. • Manages his...Full timeTemporary workLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Pharmacy Operations Manager. Be the first to apply!
- landscape operations manager Olathe, KS
- director operations support Olathe, KS
- business operations director Olathe, KS
- golf operations manager Olathe, KS
- senior manager creative operations Olathe, KS
- director of operations - healthcare Olathe, KS
- director of operations Olathe, KS
- business operations manager Olathe, KS
- operation manager Olathe, KS
- operations manager supervisor Olathe, KS


