Operations Program Manager

Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched. About the Role We are seeking an experienced and analytically minded Operational Program Manager to lead and execute programs for our Senior Division. These programs support key strategies in the retention and/or enrollment space and include efforts in workflow planning campaign set-up strategic prioritization capacity planning and workforce management. This role requires a strong blend of program leadership project management analytical skills problem solving and critical thinking to align program objectives with the company's overall mission and vision. Supervisory Responsibilities This position has no direct supervisory responsibilities. Essential Duties and Responsibilities Program Management Manage the operational aspects of key care retention and enrollment programs Serve as the operational subject-matter expert ensuring strategic decisions fully account for downstream execution, resourcing compliance and customer experience considerations Plan, organize and execute projects from initiation to completion ensuring timely delivery alignment with objectives and measurable results Develop and maintain detailed work plans for calling-workflow components Cross-Functional Collaboration Partner closely with strategic programs owners to translate strategies into clear actionable business and operational requirements Work with with internal back-end teams including workflow/routing, data enablement, CRM product owners etc. on operational set-up and translate operational/technical program design back to key stakeholders Author high-quality detailed tickets that enable cross-functional teams (technology, operations, compliance, training, analytics) to execute with minimal ambiguity Facilitate meetings, communicate needs and project standings and summarize deliverables to keep teams updated and aligned throughout the project Process Improvement Support continuous improvement by identifying process gaps, inefficiencies and risks and recommending data-backed operational enhancements Develop a familiarization with our current AI-based solutions and seek out additional opportunities for AI integration to strengthen the customer and/or agent experience and create efficiencies in workflows Anticipate potential obstacles and proactively develop mitigation strategies to keep projects on track and within scope Review the quality of work completed with the project team on a regular basis to ensure it meets project standards Data Analysis Monitor and analyze key operational and performance metrics for programs/initiatives; proactively investigate variances identify root causes and partner with stakeholders on corrective actions Partner with analytics team to assess project outcomes measure success and provide actionable insights that drive continuous improvement Qualities & Characteristics Maintain a professional relationship and positive attitude with co-workers and all stakeholders Demonstrate the highest professional ethics and honesty in dealing with people Strive to learn more and be receptive to different ways of doing things Display enthusiasm toward the work and the mission of the company Skills/Abilities Analytical mindset with comfort interpreting operational data and performance trends SQL experience preferred in order to execute basic queries Clear, confident communicator who can translate complex concepts across technical operational and executive audiences Ability to challenge assumptions, raise risks and hold teams accountable while maintaining strong partnerships Education and Experience Bachelor’s degree in Business Administration, Project Management or a related field with at least two years of experience in managing complex projects Proven experience in managing technical projects from start to finish including full implementation of systems or processes Proven ability to thrive in a fast-paced, high-change environment especially during peak Medicare cycles Physical Requirements Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate. Prolonged periods of sitting at a desk and working on a computer. SelectQuote Core Values S ervice: We create positive customer experiences. E ntrepreneurship: We create innovate & take risks. L eadership: We build & invest in high-performing teams. E mpowerment: We embrace a changing environment. C ourage: We challenge the status quo & drive continuous improvement. T eamwork: We help support & celebrate each other. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. Our Benefits The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. We are proud to offer the following benefits: Competitive Medical, Dental, and Vision Insurance

HSA/FSA

Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability Voluntary Life Insurance for Self, Spouse and Dependent Company-paid Basic Life Insurance and Long Term Disability Retirement plan and Employer match contribution with Profit Share Tuition Reimbursement program Company perks and Discount program Engaging Wellness and Financial Education Resources Employee Assistance Program Incentive Plans Base Salary Minimum $75,000 Base Salary Maximum $85,000 #J-18808-Ljbffr SelectQuote, Inc.