Program Manager

Job Title

Completely manage a client account, balancing ongoing project delivery and customer relationship management to identify new prospective projects.

Experience and confidence in client management with good articulation, detailing, and negotiation skills.

Capable of coordinating client interactions for product requirement grooming and detailing, product development with modern engineering practices, user acceptance testing, rollout, and release phases.

Experience in product development in Web/Mobile technologies with industry-standard engineering practices (CI/CD, DevOps, Automated Testing, Unit Testing through Code, Automated Review Gates, etc.).

Passionate about exploring functional and technical details, inspiring and motivating the core team during design/solutioning phases, and confidently presenting collected details to client stakeholders.

Expertise in handling end-to-end project delivery using Agile Methodology, including Product Grooming, Agile Ceremonies, Technical Architecture Collaboration, Development, Testing, Release, and Maintenance.

Excellent project management skills, including Estimation, Scheduling, Tracking, Commercials, and Quality.

Experience in managing teams of over 20 members in a global delivery model.

Experience in leading Agile teams, anchoring different ceremonies like grooming, sprint planning, sprint retrospective, and sprint demo.

Excellent team management skills, enabling team members to improve their competencies, work quality, and professional growth.

Adequate technical exposure to understand modern web/mobile application development and visualize technology architecture.

Nice to have: Experience in the construction and engineering domain.

Key Responsibilities

Full ownership of delivery and pre-sales, balancing ongoing project execution and identifying new opportunities.

Manage deliverables, account growth, risk mitigation, and governance through client team collaboration.

Work with offshore teams to manage deliverables.

Manage teams of over 20 resources for project execution.

Ensure functional, technical, and commercial quality of the project.

Passion for deep analysis and problem-solving in functional and technical areas.

Foster confidence, respect, and professional courtesy within the team.

Client Management

Build customer confidence through detailing, proactiveness, business value additions, and quality.

Conduct regular status meetings with stakeholders, communicating threats, planned actions, milestone forecasts, and dependencies.

Negotiate and finalize scope changes and change requests.

Study client businesses and identify digital transformation opportunities, presenting capabilities in relevant forums.

Scrum Master / Agile Champion

Work with the Lead BA to decide on stories for each grooming session based on project schedules.

Identify technical gaps in features, involving Architects as needed.

Help the development team define tasks, estimate work, and confirm sprint backlog based on team velocity and resource availability.

Conduct daily stand-ups, address challenges, and adjust sprint plans accordingly.

Monitor sprint progress, QC releases, and burn-down charts.

Schedule sprint demos, prepare demo plans, and track feedback closure.

Promote open feedback and track suggestions for improvement.

Project Metrics Management

Define scope, team size, and dependencies to create and track project schedules.

Monitor progress, identify risks, and communicate potential delays with supporting data.

Prepare invoice plans, manage project commercials, revenue, and margins.

Ensure timely invoicing and quality review of deliverables.

Communication & Pre-sales

Excellent verbal and written communication, articulating points with clarity and data support.

Collaborate with Sales and leadership to develop new opportunities.

Work with BAs and Architects to coordinate and prepare project proposals.

Required Skills: Mobile Applications, Mobile Design, Mobile Learning, Mobile Windows, Mobile Android, Mobile iOS, Product Management

Basic Qualification

Additional Skills

This is a high PRIORITY requisition.