Benefit Specialist Trainee - Portland

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments and ensure every team member enjoys opportunities for professional and personal success. Award‑winning culture Inclusion and diversity as a priority Performance‑Based Incentive Plans Competitive benefits package: health, vision, dental, short and long‑term disability Generous PTO (including paid time to volunteer) Up to 9.5% 401(k) employer contribution Mental health support Career advancement opportunities Student loan repayment options Tuition reimbursement Flexible work environments With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. General Summary Minimum starting hourly rate is $25.97. This position is on‑site at our Portland, ME home office location. As a Benefit Specialist Trainee, you will learn and develop essential skills, knowledge, and behaviors necessary to resolve assigned claims in accordance with Unum’s claims philosophy, policies, and procedures. You will be assigned a mentor for 12 months until you are capable of independent work. How You’ll Thrive Learn to manage a caseload of complex claims, ensuring appropriate sign‑offs are obtained. Gain knowledge of Unum products, policies, procedures, and contracts. Understand contract/policy definitions, provisions, exclusions, riders, and waivers. Apply contract knowledge to determine eligibility, liability, and payee. Develop analytical and problem‑solving skills. Provide exceptional customer service and commit to creating extraordinary customer experiences. Optimize results by choosing the best strategies for fair and objective claim decisions. Verify ongoing liability and develop return‑to‑work strategies when appropriate. Document all determinations and rationale clearly and communicate them verbally. Use a broad spectrum of resources: financial, medical, vocational, and BRI support. Acquire operational knowledge of the applicable claims system(s). Coordinate with other products and provide timely service by paying claims promptly and responding to inquiries. Maintain service and quality standards on all assigned claims and protect the company from extra‑contractual liabilities. Demonstrate Unum values and leadership expectations; take ownership of career development. Participate in continuous improvement and champion positive change. Perform other duties as assigned. What You’ll Bring with You College degree preferred or equivalent work experience. Excellent customer service, decision‑making, problem‑solving skills. Experience in claim investigative techniques and fair, objective evaluation. Detail‑oriented with ability to analyze complex contractual information. Confidence to make fair decisions, open to changing opinion based on new information. Sense of urgency, balanced decision‑making, and high integrity. Influence others to reach constructive conclusions. PC skills and ability to operate effectively in an imag‑ed environment. Multitask and balance goals in a complex, changing environment. Self‑motivated, independent, and able to work collaboratively. Strong mathematical aptitude. Excellent verbal, written, and listening communication skills. Strong interpersonal, analytical, and problem‑solving abilities. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. #J-18808-Ljbffr Unum