Customer Service Representative III, Opthalmology

ChristianaCare is hiring a Customer Service Representative III for our Ophthalmology Department in Wilmington, DE. At ChristianaCare, our Ophthalmology team provides comprehensive, high-quality eye care across Delaware, delivering everything from routine exams to advanced surgical treatments. Our fellowship-trained, board-certified specialists use the latest technology and a personalized approach to diagnose and treat a wide range of conditions, including cataracts, glaucoma, diabetic eye disease, macular degeneration, corneal disorders, and other complex ocular conditions—ensuring each patient receives tailored care and the best possible outcomes. As a Customer Service Representative III, you would serve as the first point of contact for patients, delivering exceptional customer service while managing incoming calls, scheduling appointments, addressing inquiries, and documenting interactions. Work Schedule Monday - Friday: 8:00am - 4:00pm Why You'll Love Working at ChristianaCare Comprehensive, FirstDay Health Coverage: Comprehensive firstday coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities. Generous Paid Time Off: Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time. Tuition Reimbursement for Career Growth: Advance your education with up to $5,250 per year in tuition reimbursement. Grow Your Family with Confidence: We're here to support every step of your journey to parenthood whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care. Paid Parental Leave: Receive 12 weeks of paid parental leave to support your growing family, after one year of service. Retirement Planning & Financial Well-Being: Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support. Duties / Responsibilities Provide front-line patient support by answering calls, assisting with scheduling and inquiries, and delivering compassionate customer service. This role includes verifying patient and insurance information, documenting interactions in the EMR, coordinating with clinical staff, and supporting daily operations while maintaining confidentiality, accuracy, and efficiency in a fast-paced environment. Position Qualifications High school diploma or GED required Minimum 1-2 years of customer service or call center experience preferred Experience in a medical office or healthcare setting preferred Strong computer and data entry skills Excellent verbal and written communication skills Ability to multitask and manage high call volumes Professional phone etiquette and interpersonal skills Ability to work independently and as part of a team Experience with EMR/practice management systems Why ChristianaCare Do you want to make a meaningful impact in people's lives? As a Customer Service Representative (CSR), you'll play a key role in supporting patients and ensuring a positive experience from their very first interaction. This is more than a job—it’s an opportunity to be part of a mission-driven team dedicated to improving access to care and delivering exceptional service every day. When we lead with love, excellence is inevitable. Hourly Pay Range: $19.84 - $29.76. This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date Aug 31, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit #J-18808-Ljbffr