Sales Customer Care Representative

Job Description

Job Description

Fresh Mark is looking for a Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers and sales team, handling inquiries, processing orders, and ensuring smooth account administration. If you thrive in a fast-paced environment and take pride in accuracy and responsiveness, we want to hear from you.

What You'll Do

• Serve as a first point of contact for customers and the sales team, responding to inbound phone and e-mail inquiries regarding orders, pricing, shipping, invoicing, and order status in a timely and professional manner
• Enter and process customer orders accurately in Microsoft Dynamics 365, including both manual orders and EDI transactions, ensuring all details are correct after confirmation
• Review orders and invoices for accuracy prior to shipment or billing, catching and correcting discrepancies after they reach the customer
• Identify order-related issues and complaints, route them to the appropriate internal department with complete information, and follow up as needed to ensure resolution
• Coordinate with Transportation Claims situations by promptly forwarding complete intake information
• Process customer account transactions including credits, deductions, and short payments accurately and within required timeframes
• Maintain pricing in Dynamics that is consistent with Sales-approved information, including seasonal manual pricing entered by purchase order instructions
• Issue order confirmations to customers, the sales team, and brokers, and keep all parties informed of any changes or updates
• Support day-to-day administrative needs including sample requests, check requests, customer portal access, and preparation of daily and weekly reports
• Work cross-functionally with Sales, Transportation, Finance, and Operations to ensure customer needs are met and issues are resolved efficiently

What We’re Looking For

• High school diploma or equivalent required; associate degree or higher preferred
• 1-2 years of customer service, order processing, or administrative experience, preferably in manufacturing, food production, or distribution
• Experience with ERP or order management systems; Microsoft Dynamics 365 experience is a plus
• Strong attention to detail and accuracy, especially with data entry
• Clear and professional communication skills, both written and verbal
• Comfortable managing multiple tasks and priorities at the same time
• Proficient in Microsoft Office, including Outlook and Excel
• Reliable, organized, and able to follow established procedures

What We Offer

• Competitive pay and benefits package
• Stable, full-time employment with a well-established company
• Supportive team environment
• Opportunities for growth within the organization

Why Fresh Mark?

Fresh Mark offers a competitive compensation and benefits package designed to support the health, financial security, and professional growth of our employees, including:

• Paid vacations and holidays
• Educational assistance and reimbursement
• Health care with low premiums and deductibles
• Vision coverage
• 401(k) with company match

About Fresh Mark, Inc.

At Fresh Mark, our people are our greatest asset. This commitment is not a tagline; it is embedded in our culture and reflected in every decision we make. We invest in our employees at every level, providing the tools, leadership development, and organizational support necessary to advance both individual careers and the company as a whole.

An American-owned and operated company with more than a century of industry leadership, Fresh Mark's Sugardale brand is synonymous with quality, craftsmanship, and consistency. Our portfolio of premium meat products, including bacon, ham, hot dogs, deli meats, pepperoni, and specialty items, generates annual sales exceeding $1 billion and continues to grow.

Fresh Mark welcomes all interested people to apply for job opportunities in our company. We pride ourselves in being a diverse company and we consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any legally protected status.

All applicants applying for positions with Fresh Mark must accept the Employment Application Consent Form to continue their candidacy. Please click HERE for instructions.

Fresh Mark is a drug free workplace.

#LI-Onsite