Shift Manager

Carolina Food Systems, Inc.HARDEE’SJOB DESCRIPTIONHourly Shift LeaderPosition Purpose:Supervises shifts and works positions in a restaurant as designated by the General Manager to ensure that quality, service and cleanliness standards are met and the unit is operated according to company standards.Responsibilities/Duties/Activities:Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to all established procedures, performance standards, and specifications.Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment.Responds to customer complaints. Informs the General Manager and District Manager of significant customer complaints.Ensures that proper management procedures and practices for the facility and equipment are adhered to through energy conservation and security measures. Ensures that safety and sanitation requirements are met.Embodies, promotes and teaches the Carolina Food Systems values.Communicates system breakdowns and deficiencies to appropriate personnel, e.g. (Equipment, Facility, Product, POS, etc.)Manages financial performance focusing on payroll, cash and receipts, productivity, food costs and security of funds.Adheres to cash management policies.Creates and maintains a positive work environment, ensuring open communications. Communicates employee relation issues or problems to the General Manager promptly.Maintains accurate and complete paperwork relating to restaurant.Refers to the General Manager all progressive disciplinary actions according to established procedures.Attends area strategy meetings.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.Competencies:Customer Focus:Demonstrates commitment to providing quality products and services. Responds to concerns and complaints in a friendly, professional manner.Communications:Listens effectively, encourages open sharing of ideas.Leadership:Sets a good example of hard work and respect for others.People Relationship:Follows through on promises /commitments. Manages disagreements, conflicts, crisis situations effectively, but refers them to the General Manager for resolution.Functional/Technical Expertise:Stays current in job/functions.Problem Solving/Decision Making:Systematically probes beyond symptoms to identify and resolve problems.Understanding Self and Affect on Others:Consistently acts responsibly and follows through on commitments.People Development:Coaches and develops others by providing feedback and appropriate training and assignments.Resourcefulness:Shows desire to learn and pursues any available means to obtain work-related knowledge.Experience/Education:High School degree or equivalentMinimum of 1 year in a restaurant or retail business, with customer service preferred.Skills/Knowledge:Understanding of restaurant operations, to include restaurant job skills.Understand customer service requirements.Good listening skills.InitiativeHigh work standards #J-18808-Ljbffr