Collections Supervisor

To support a growing team, the full-time remote Collections Supervisor will manage agent development, train team members on effective collection methods, and provide exceptional customer experiences while working within a 60-mile radius of El Paso, TX. Key responsibilities Oversee agent growth and development, providing timely feedback and direction Train team members on customer interaction and collection techniques Handle escalated customer situations and ensure service levels meet expectations Required qualifications Experience in collections is mandatory Bilingual in Spanish is preferred but not required Proficiency with Microsoft Office Suite, particularly Excel General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act Ability to coach and mentor team members effectively