Retail Operations Associate

Retail Operations AssociateTeddy Baldassarre is one of the world's leading online destinations for watch enthusiasts. We have built a global community founded on a shared passion for horology, expert knowledge, and an unwavering commitment to client satisfaction. We are more than just a retailer; we are educators and trusted advisors in the world of luxury timepieces.We are seeking a Retail Operations Associate to own the day-to-day operational flow between our Westlake boutique and our warehouse. This is an on-site, hands-on role for someone who is organized, detail-oriented, and comfortable moving in a fast paced retail environment to keep high-value inventory accurate, secure, and in the right place.You will fulfill online orders from boutique inventory, manage in-store pickups, pick up inventory transfers from the warehouse to the store and vice versa, keep an accurate inventory position at the store, support repairs, audits, consignment, content, and event activity. You will report to the Senior Director of Operations and work closely with the Warehouse, Merchandising, Customer Success, and Content teams.As Teddy Baldassarre continues to grow its retail footprint, this role provides an opportunity to develop broad experience across luxury retail operations, inventory management, and omnichannel fulfillment.Key Responsibilities1. Store Order FulfillmentPull, prepare, and fulfill online orders sourced from boutique inventory, including last-minute and expedited ordersSecurely package high-value timepieces and prepare shipments across ground, air, and USPS servicesComplete warranty activations and record serial numbers where necessary, and maintain accurate documentation of every order fulfilledCoordinate carrier pickups and drop off shipments when pickups are missedIdentify and escalate order exceptions such as holds, cancellations, and orders requiring re-routing2. Pick Up In Store (PUIS)Receive, organize, and secure PUIS orders in the boutique's designated PUIS storagePrepare PUIS orders for client pickup, including warranty activationInvestigate and resolve PUIS discrepancies and maintain accurate counts of ready and waiting PUIS orders3. Inventory TransfersManage special request, PUIS, content, consignment, and supply transfersDeliver, receive, unpack, and put away transfers at both locationsMaintain accurate records of all product movement between locations4. Inventory Control and AuditsPerform the weekly boutique audit and support brand-specific inventory auditsKeep boutique safes organized, secure, and accurateMaintain back-of-house (BOH) storage areas, showcases, and supplies in an organized and accurate stateLocate, prepare, and ship consignment pieces back to vendors, and coordinate secure courier pickupsInspect and document the condition of consignment inventory5. Repairs, Returns, and ConsignmentCoordinate repairs with customer service, including shipping watches out, and receive repaired watches back into the storeProcess return authorizations originating from the boutique6. Content and Event SupportTransfer and deliver watches to the Content team for filming and return them to inventoryPrepare inventory, displays, and orders for in-store and off-site events, and process event returnsSupport visual merchandising, including resetting windows and maintaining display standards7. Daily Reporting and CommunicationPost the morning store unfulfilled count and the end-of-day operations summary, including transfers, orders fulfilled, PUIS status, and repairsCommunicate inventory needs, product availability, and operational updates across teams in SlackParticipate in team and quarterly operations meetingsQualifications & SkillsA high school diploma with 1–3 years of experience in retail operations, fulfillment, or inventory management; luxury retail preferredExperience handling high-value products such as watches, jewelry, or similar goodsStrong attention to detail and follow-through on high-volume, recurring tasksAbility to manage shifting priorities and frequent interruptionsValid driver's license with a clean driving record and reliable transportation for daily travel between locationsAbility to perform physical inventory handling and transfers across locations in all weather conditionsAbility to lift and move boxes and stand for extended periods.Familiarity with Shopify, POS systems, inventory software, and shipping platforms a plusClear, professional written communication, especially in fast-moving Slack channelsHigh level of integrity, accountability, and discretion with secure inventoryInterest in or knowledge of watches and horology is a plusAs a rapidly growing brand, we are always looking for smart and driven individuals to join our expanding team! Teddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We're searching for individuals with a passion for solving challenges, a creative mindset, and ambitious goals with experience in Ecommerce, Operations, Creative, Photography and Videography, Marketing, Content, Social Media and Retail to help us drive initiatives and continue to grow our brand.